What is your return policy?

Crestline.com has a return policy that is designed to ensure customer satisfaction while also maintaining a fair process for returns. Generally, products purchased from Crestline can be returned within a specified period, which is typically thirty days from the receipt of your order. However, there are certain conditions that apply to the returns for specific items, especially custom items or personalized products. It is important to note that custom items may have limitations regarding returns since they are tailored to meet specific preferences. To initiate a return, customers should carefully inspect their items upon receipt and ensure they are in their original packaging if they decide to return them. The return process usually requires customers to follow certain steps to receive a refund or an exchange. Customers may need to include the original packing slip or a return authorization if applicable. It is also recommended that customers keep their return tracking information until the return process is completed to ensure that their returned items are received by Crestline. Additionally, depending on the circumstances of the return, customers may be responsible for shipping costs associated with returning items. Customers looking for the most up-to-date information regarding Crestline's return policy should consult the current web page on their website, as policies may vary or be updated periodically.