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Concentrix Customer FAQ

Top Answers & How-to Guides

What is Concentrix's Phone Number?

The question we are asked most often is about how to talk to Concentrix customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Concentrix Customer Questions

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Customization and Solutions

What industries does Concentrix specialize in?

Concentrix offers customized solutions across multiple industries, including technology, telecommunications, healthcare,...
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What are the service level agreements (SLAs) offered by Concentrix?

Concentrix provides tailored service level agreements, or SLAs, depending on client needs, focusing on response times, customer...
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Quality Assurance

How does Concentrix measure customer satisfaction?

Concentrix assesses customer satisfaction using various methods, including surveys that follow service interactions. They also...
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What metrics does Concentrix use to evaluate agent performance?

Concentrix assesses agent performance using various metrics, including average handling time, first contact resolution,...
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Customer Support Services

Does Concentrix provide support for e-commerce businesses?

Concentrix offers comprehensive support tailored specifically for e-commerce businesses, including customer service solutions...
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Technology and Tools

What tools and software does Concentrix utilize for data analytics?

Concentrix utilizes various data analytics tools and software to enhance operational efficiency and customer experience. These...
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Training and Development

How does Concentrix ensure compliance with regulatory standards?

Concentrix employs a multifaceted strategy to ensure adherence to regulatory standards, involving regular audits, employee...
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We look to the Concentrix issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Concentrix issues reported to GetHuman
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