What is the policy on late payment or disconnection of service?

Cleco Power LLC has established policies regarding late payments and the disconnection of service to ensure fair practices and transparency for its customers. When a customer fails to pay their bill by the due date, Cleco typically assesses a late payment fee. This fee is often a percentage of the unpaid balance, intended to encourage timely payments and to cover the costs associated with late billing. If a bill remains unpaid for a specified period, the company may take steps to disconnect service. Cleco generally provides customers with advance notice before any disconnection occurs. This notice usually indicates the outstanding balance and the deadline by which payment must be made to avoid service interruption. The company aims to give adequate opportunity for customers to address their account and make the necessary payments. Furthermore, Cleco Power LLC may offer options for customers who are facing financial difficulties. These options may include flexible payment plans or other assistance programs that can be beneficial in maintaining service. It is important for customers to communicate with Cleco if they are experiencing hardships, as the company strives to provide assistance where possible. For the most accurate and up-to-date information regarding late payment policies and the disconnection of service, it is advisable to visit Cleco's official website. The website contains detailed information on billing procedures, resources for assistance, and specific contact information. This ensures that customers have all the resources needed to understand their obligations and options.