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Claro Customer FAQ

Top Answers & How-to Guides

How do I Contact Claro Customer Service?

The question we are asked most often is about how to talk to Claro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my account balance?

Claro provides multiple options for checking account balance. Customers can use the Claro mobile app on Android or iOS, log...

How can I view my billing history?

To access billing history for Claro services, customers can use the online portal or mobile app by logging in with their...
Ask any question you have about Claro customer service, get an answer now.

Recent Claro Customer Questions

How do I return the product called Lean Belly Juice? I cannot use it as it upsets my stomach

I'm sorry, but as an assistant for Claro, I can provide help or answers related to Claro's services and products, which include telecommunication services like mobile phones, internet, and cable TV. Unfortunately, I don't have information on how to return a product called Lean Belly Juice, as it doesn't fall under Claro's product or service offerings. Please get in touch with the vendor or retailer directly from where you purchased the product for return instructions.
Asked Apr 5, 2024 10:00 PM

Prepaid customer service contact

As a FAQ assistant, I'm unable to provide phone numbers or direct contact but for a prepaid customer, you can contact Claro's customer service using the designated line through your Claro's device. For more specific questions or issues, you can also find support via the Claro website, which provides online assistance and problem-solving resources. Please ensure that you have your account information on-hand to expedite the assistance process.
Asked Mar 14, 2024 1:28 PM

I have a locked claro phone i need unlocked

To unlock a Claro phone, you'll first need to make sure that your device is eligible for unlocking. It must be a device that was sold by Claro and it must also be fully paid off without any pending debts or associated contracts. Once you've confirmed this, you can contact Claro's customer service and request an unlock. They will guide you through the process which generally involves providing them with certain information about your device, such as the IMEI number. Once they've confirmed that your device is eligible and they've processed your request, you should receive an unlock code or instructions on how to unlock your phone. It's important to note that unlocking a phone may take several days.
Asked Mar 13, 2024 8:48 PM

Help me with my Claro customer service issue

Account Management

How do I check my account balance?

Claro provides multiple options for checking account balance. Customers can use the Claro mobile app on Android or iOS, log...

How can I view my billing history?

To access billing history for Claro services, customers can use the online portal or mobile app by logging in with their...

How do I update my personal information?

Claro allows customers to update personal details easily through their website, mobile app, or by visiting a store. After...

SIM and Number Services

How do I activate my SIM card?

Activating a Claro SIM card involves inserting it into the device and powering it on. Users may need to dial an activation code...

Can I transfer my current phone number to Claro?

Transferring a phone number to Claro is usually feasible through number portability. It requires ensuring the current number is...

What services do you provide for business customers?

Claro provides a range of services for businesses, including customizable mobile plans, high-speed internet options like fiber...

Payments and Fees

What payment methods are accepted?

Claro provides multiple payment options for customer convenience, including credit and debit cards, bank transfers, electronic...

What are the international calling rates?

Claro has various international calling rates that vary by destination and plan type. Rates are designed to be competitive...

Plans and Coverage

What are the available data plans?

Claro offers a range of data plans for both prepaid and postpaid customers, including flexible daily, weekly, and monthly...

What is the coverage area for Claro?

Claro provides extensive coverage in Latin America and the Caribbean, particularly in urban and rural settings across Colombia,...

How do I change my data plan?

Customers looking to change their data plan with Claro have various methods to do so. They can explore options on the Claro...

Are there additional fees for going over my data limit?

Claro may impose extra fees or reduce speeds when customers exceed their data limits, with specifics varying by plan. Plans...

Device Usage

What should I do if I lose my phone?

If a user loses their phone, they should first utilize tracking features available on their device, like Google's or Apple's...

Can I use my Claro device overseas?

Claro devices are usable internationally, but this depends on the customer's specific plan and device. Many Claro plans include...
We look to the Claro issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Claro issues reported to GetHuman
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