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How do I handle a shipment that hasn't arrived?

Asked 2 months ago
If a shipment has not arrived as expected, there are several steps you can take to address the issue. First, review your order confirmation and shipment tracking information. Often, tracking details can provide valuable insights into the shipment's current status or any potential delays. It is important to check the estimated delivery date as well to determine if the shipment is indeed overdue. Next, verify that the shipping address you provided during the order process was accurate. Sometimes, delivery issues arise from incorrect or incomplete addresses. If everything appears correct and the delivery is indeed late, it may be helpful to check the current web page for any updates on shipping or service disruptions that may be affecting your order. You can also consider reaching out to the shipping carrier for more information. They may have additional details about the shipment's status. If the shipment was handled by Citidecor, they may have specific procedures in place for resolving such issues. Checking the current website may provide additional guidance on how to address any shipment concerns you may have.
Answered Oct 7th 2025

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