If you have recently purchased a product on CellularOutfitter, keep reading for helpful tips on how to return the item.
CellularOutfitter is an online retailer offering a large variety of cell phone accessories. Customers can purchase cellphone cases, covers, wallets, and clutches for any brand and model of their mobile phone. The company was founded over 16 years ago and has had more than 5 million customers. Customers are offered several promises from CellularOutfitter: products are shipped within 24 hours of placing an order, all products come with a 100% money-back guarantee, and a lifetime warranty.
If you have recently purchased a product on CellularOutfitter, keep reading for details on how to return the item.
You can call the CellularOutfitter Customer Service line and ask for assistance in returning your order. Make sure you have your email confirmation with the order number on hand. Ask clarifying questions such as if you're eligible for a full refund.
Fill out the RMA (Request an Item) form including your order number, email address, name, telephone, and comments. In the comments, provide as much detail as possible about why you're returning the item.
Under "Type of Inquiry" select "Returns and Refunds."
Select "Submit."
Your return request will be reviewed and approved within 24-48 hours.
Once your request is approved, you'll receive an email with a packing slip to print and use. You will need to include that slip in your box with the returned item.
You will need to follow the exact shipping instructions as provided on the packaging slip.
After receiving the return, CellularOutfitter will take 5-7 business days to process your return. You will be notified via email when it's been processed.
Note that it can take several business days for the refund to appear in your account, depending on the banking institution you use.
Note that CellularOutfitter makes customers pay the return shipping cost.
Additionally, any returns that don't use an RMA slip are subject to a 40% restocking fee. If you're calling into the CellularOutfitter Customer Service line, have them fill out and approve the RMA slip, and send you a copy via email.
All shipping and handling fees are non-refundable and clearance items are final sale.
There are a few items on CellularOutfitter that are non-refundable. These items are Bluetooth & in-ear headphones, electronics (cameras, hoverboards, GPS, recorders, digital media players, recorders), microphones, phones, screen cleaning products, liquid screens, and custom cases.
If you have a faulty product, contact customer service directly (via phone or live chat) to avoid fees and to receive a full refund.
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