What should I do if my product is defective?

If a product purchased from Celestaire.com is found to be defective, it is important to follow a few steps to address the issue effectively. First, review the product documentation and warranty information that accompanied the item, as this may outline specific processes for handling defects. Often, manufacturers provide a warranty that outlines the terms for returns, repairs, or exchanges. Next, gather any necessary documentation, such as the original purchase receipt, product serial numbers, and photographs of the defect. This information may be helpful in demonstrating the issue when seeking resolution. After preparing the necessary documentation, visit the Celestaire.com website to access the returns or support section. This area typically contains detailed instructions on how to initiate a return or report a defective product. There may also be specific contact information for customer service that could facilitate communication regarding your situation. It is advisable to act promptly, as many companies have time limits for reporting defects and processing returns. Following these steps will help ensure that the situation is handled efficiently.