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Caswell-Massey Customer FAQ

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How do I Contact Caswell-Massey Customer Service?

The question we are asked most often is about how to talk to Caswell-Massey customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What ingredients are used in Caswell-Massey products?

Caswell-Massey is dedicated to using high-quality ingredients across its diverse product range, including fragrances, soaps,...
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Are Caswell-Massey products cruelty-free?

Caswell-Massey prioritizes ethical practices and high quality, ensuring its products are cruelty-free by avoiding animal...
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What types of products does Caswell-Massey offer?

Caswell-Massey provides a diverse selection of high-quality personal care and grooming products. Their offerings include...
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What sustainability practices does Caswell-Massey follow?

Caswell-Massey has committed to sustainability through responsible sourcing of high-quality natural ingredients and minimizing...
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What is the shelf life of Caswell-Massey products?

The shelf life of Caswell-Massey products varies, with personal care items lasting about three years if stored properly....
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Returns and Care

How do I care for my Caswell-Massey purchases?

To care for Caswell-Massey products, store skin care items in a cool, dry place, close containers tightly, and keep fragrances...
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What is Caswell-Massey's return policy?

Caswell-Massey's return policy permits returns of unopened or unused products within roughly thirty days of purchase. Customers...
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Ordering and Payment

How can I place an order on the Caswell-Massey website?

Ordering from the Caswell-Massey website is simple and enjoyable. Users should browse products or use the search feature, add...
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Does Caswell-Massey have a loyalty program?

Caswell-Massey has a loyalty program that rewards customers with points for their purchases, which can be exchanged for...
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Are there any special promotions or discounts available?

Caswell-Massey provides various promotions and discounts that enhance the shopping experience, including seasonal sales and...
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How can I track my order from Caswell-Massey?

To track an order from Caswell-Massey, customers should check their email for a confirmation containing a tracking number and...
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Store Locations

Can I host a private event at a Caswell-Massey location?

Caswell-Massey can host private events, but availability and event types depend on specific store locations. They provide an...
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Can I find Caswell-Massey products in stores?

Caswell-Massey products are often available in stores that focus on luxury personal care and fragrances, with their presence...
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Promotions and Communication

Does Caswell-Massey offer gift sets or bundles?

Caswell-Massey features an enticing array of gift sets and bundles that highlight its luxury personal care offerings. These...
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What is the history of Caswell-Massey?

Caswell-Massey, founded in 1752 in Newport, Rhode Island, started with herbal products and gained fame among the elite. It...
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How can I unsubscribe from promotional emails from Caswell-Massey?

To stop receiving promotional emails from Caswell-Massey, individuals should find the unsubscribe link at the bottom of such...
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