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Casper Mattress Customer FAQ

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What is Casper Mattress's Phone Number?

The question we are asked most often is about how to talk to Casper Mattress customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Products and Specifications

What materials are used in a Casper mattress?

Casper mattresses are crafted from a blend of materials that enhance comfort and support, including a top layer of breathable...
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What are the different firmness options available for Casper mattresses?

Casper mattresses come in various firmness options across models. The Original is medium-firm, suitable for diverse sleepers....
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Is the Casper mattress suitable for all sleeping positions?

Casper mattresses are engineered for versatility, catering to various sleeping positions like back, side, and stomach sleeping....
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What is the weight limit for Casper mattresses?

Casper mattresses generally support around 300 pounds per person and 600 pounds for two sleepers on a queen size. Adhering to...
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Do Casper mattresses have breathable materials?

Casper mattresses are crafted with breathability in mind, featuring materials such as open-cell foam that enhance airflow and...
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Warranty and Returns

What is the warranty period for Casper mattresses?

Casper mattresses are backed by a ten-year warranty that covers manufacturing defects. This warranty entails repairs or...
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Can I return my Casper mattress if I don’t like it?

Customers have the option to return a Casper mattress if they are not satisfied, typically within a 100-night trial period. The...
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Does Casper offer a trial period for their mattresses?

Casper Mattress provides a trial period of one hundred nights for customers to try out their mattresses at home. If not...
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What if my Casper mattress has a manufacturing defect?

If a customer suspects their Casper mattress has a manufacturing defect, they should first check the warranty terms that cover...
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Setup and Maintenance

How do I set up my Casper mattress?

Setting up a Casper mattress involves unboxing and rolling it out on your bed frame. It is important to avoid using sharp tools...
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How long does it take for a Casper mattress to expand after unboxing?

A Casper mattress generally takes around 24 to 48 hours to fully expand after being unboxed. While some may see it expand...
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How do I clean my Casper mattress?

Cleaning a Casper mattress involves several simple steps. Begin by removing all bedding, then vacuum the surface to remove...
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Purchasing and Availability

Who is the Casper mattress best suited for?

The Casper mattress is ideal for various sleepers, especially those seeking comfort and support. It suits side and back...
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Can I buy a Casper mattress in-store?

Customers can find Casper mattresses in select retail locations, including partner retailers and dedicated Casper Sleep Shops....
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How do I know which size mattress to choose?

Choosing the right mattress size involves assessing your bedroom space, the number of sleepers, and personal preferences....
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