What is your return policy?

Cartoys.com has a return policy designed to ensure customer satisfaction while also accommodating various circumstances that may arise after a purchase. Generally, customers are allowed to return items within a specified period, typically thirty days from the date of purchase. To qualify for a return, the items should be in their original condition, unused, and include all original packaging, accessories, and documentation. It is important to note that certain products, such as custom installations or opened software, may not be eligible for return. When making a return, customers are usually required to provide proof of purchase, which may include an order number or receipt. The return process often involves completing a return authorization form, which facilitates the handling of the return. For the most accurate and detailed information, including any specific conditions or exceptions, it is advisable to check the current return policy on the Cartoys.com website. There, customers can find comprehensive guidelines that outline the steps necessary for completing a return, ensuring a smooth and efficient process.