The question we are asked most often is about how to talk to Carl's Jr. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Refunds for orders placed through the app may depend on the circumstances and policies in place. It's best to check the app for specific instructions or options related to refunds.
Asked Aug 12, 2025 6:28 AM
I had a problem with an order placed on the Carl's Jr. Application. I would like help solving this issue
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please refer to it for assistance with your order issue.
Asked Jun 19, 2025 3:42 AM
How do I get my money refunded for my online order that was cancelled because The grill wasn't working
Carl's Jr. prioritizes customer satisfaction and takes order cancellations very seriously. If your online order was cancelled due to an issue at the restaurant like the grill not working, you should automatically receive a refund. It would typically be credited back to your original payment method. Please note that the processing time for refunds can vary depending on your bank, but generally, it should appear within 5-7 business days. If you do not see the refund after this period, we recommend contacting your bank for more information.
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