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California Medi-Cal Customer FAQ

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What is California Medi-Cal's Phone Number?

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Medi-Cal Overview

What is the Medi-Cal program?

The Medi-Cal program, California's version of Medicaid, offers health coverage to low-income individuals and families. Managed...
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What services are covered under Medi-Cal?

Medi-Cal provides a wide variety of services such as hospital visits, preventive care, prescriptions, mental health and...
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What resources are available for understanding Medi-Cal?

Medi-Cal offers numerous resources to help individuals understand the program, including the official website with detailed...
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Eligibility and Application

Who is eligible for California Medi-Cal?

Eligibility for California Medi-Cal is based on various factors like income, household size, and age. Generally, low-income...
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How do I apply for Medi-Cal?

To apply for Medi-Cal, individuals can use the online portal, call the toll-free number for assistance, visit local county...
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How often do I need to renew my Medi-Cal eligibility?

Medi-Cal eligibility must be renewed at least every year, but changes in income or household size might need earlier reporting....
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Application Status and Issues

What is the appeals process for denied services?

Beneficiaries of California Medi-Cal can appeal denied services by first reviewing the denial notice to understand the reasons...
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How can I check the status of my Medi-Cal application?

To check the status of a Medi-Cal application, individuals can use the application reference number on the California Medi-Cal...
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What should I do if I lose my Medi-Cal card?

If a Medi-Cal card is lost, it is vital to obtain a replacement quickly. Individuals should visit the Medi-Cal website for...
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Provider and Service Information

Are there any restrictions on certain treatments?

California Medi-Cal imposes guidelines and limitations on treatments based on factors such as medical necessity and service...
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Can I use Medi-Cal for emergency services?

Medi-Cal does cover emergency services, allowing members to seek urgent medical care at any hospital or emergency room,...
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How do I find Medi-Cal providers?

Individuals looking for Medi-Cal providers can access a directory on the California Department of Health Care Services website....
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Fees and Payments

Are there any fees associated with Medi-Cal?

Medi-Cal typically does not charge participants premiums and offers many services at no cost. However, some individuals may...
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How does Medi-Cal coordinate with other insurance?

Medi-Cal coordinates with other insurance via coordination of benefits, where it usually acts as the secondary payer....
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Can I change my Medi-Cal plan after enrollment?

Individuals can switch their Medi-Cal plan post-enrollment due to valid reasons like changes in health needs, loss of a...
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