What should I do if I receive a defective product?

If an individual receives a defective product from Caleres, the best course of action is to refer to the return and exchange policy provided by the company at the time of purchase. Typically, customers should inspect the product upon arrival and, if a defect is noticed, initiate the return process as soon as possible. Most companies have specific time frames within which returns or exchanges must occur due to product defects. It is advisable to keep the original packaging and any included materials, as these may be required for the return process. Many companies facilitate returns through online forms or pre-paid shipping labels that may be available on their website. For detailed guidance and options, it can be helpful to review the return policy on Caleres' official website to ensure compliance with their procedures. This will provide clear steps on how to proceed and what information may be needed to handle the defective product effectively.