In the event of freight damage, there are several important steps to follow to address the situation appropriately. First, it is essential to document the damage thoroughly. This includes taking clear photographs of the damaged freight, as well as capturing the overall condition of the packaging. Additionally, it is advisable to note any visible issues on the delivery receipt at the time of inspection.
Next, you should notify the carrier or freight broker immediately about the damage. Time is often of the essence, so reporting it as soon as possible can help facilitate the claims process. The carrier may have specific procedures for handling damage claims, which you will need to follow.
Also, keep in mind that most carriers and logistics providers have a claims process in place. It may be useful to refer to the relevant terms and conditions of the shipping contract. If you require specific steps regarding CH Robinson, considering reviewing the information available on their current website may provide additional guidance and contact details for claims assistance.
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