If you used the Brooks Brothers gift card balance check tool but it won't display the right balance, there are a few ways you can figure out what the problem is and how to fix it. They vary depending on whether the balance check tool isn't working, whether it can't find your gift card, or whether it shows the wrong balance.
If you tried to use the Brooks Brothers gift card balance check tool and couldn't get your gift card's balance to load properly, something's gone wrong. This article will show you how to figure out what the cause of the problem is and how to fix it.
If the balance checker doesn't recognize the gift card number and PIN that you entered, double check that you entered the numbers correctly. Both numbers are printed on the backs of physical gift cards, and in the delivery emails of e-gift cards.
If you are sure you entered the correct numbers, and if you are checking an e-gift card that you haven't used yet, something may have gone wrong during delivery. The person who gave you the card needs to try to resend the card by following these instructions:
If the problem is that the Brooks Brothers balance check tool isn't working at all, your computer may have lost its connection with the internet. Check it. If that's not the problem, all you can do is wait for the Brooks Brothers tech team to fix whatever the problem actually is. If it doesn't start working again after some time, Brooks Brothers may not know about the problem. Contact a customer service representative to report it.
If the balance check tool works alright but says that your card has no money on it and you know there should be, somebody might have hacked your Brooks Brothers account. Check it for purchases you didn't make. If you find any suspicious activity, change your Brooks Brothers PIN, to keep the hacker from doing any more damage. Then contact Brooks Brothers' customer service department and make a report.
If the card you are checking is a physical gift card, make sure that you still have it. The lack of funds could be explained by somebody stealing and using it.
If you have anything to report, contact a Brooks Brothers customer service representative. You can talk to one on the help forum, by calling, or by emailing.
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