How Do I Request a Refund to a Gift Card from Brooks Brothers?

If you bought something with a Brooks Brothers gift card and need to return it, you may wonder if you can get that gift card refunded. This article will teach you what you need to know.

Brooks Brothers' Return Policy

Any Brooks Brothers item can be returned for a full refund if the return is made within 60 days of purchase. However, Final Sale, Monogrammed, Special Order, Made to Measure, Sample Sale, Altered, and Head of Charles items are not eligible for return. All items must be in unused, unwashed condition and be accompanied by proof of purchase, such as the receipt or packing slip. Undergarments and swimwear must have the price tags still attached to qualify for a refund.

All refunds are made to the form of payment used to make the purchase. So if you used a gift card to make the purchase, you will have the refund applied to that gift card. Furthermore, if you return any item you received as a gift, the refund will be given in the form of a gift card.

How to Return Something to Brooks Brothers

If you purchased from a physical Brooks Brothers store, you need to return it to that store. Just pack it up along with the receipt and bring it to a customer service representative. Many online purchases can be returned in person to a store as well, with the exception of the purchase of online-exclusive items and any item purchased with Amazon Pay, PayPal, Klarna, or a similar third-party payment processor.

Any Brooks Brothers product purchased at any other retailer than Brooks Brothers must be returned to that retailer. Those returns are governed by the policies of those retailers.

All returns except those made because of damaged or incorrect merchandise have a $7 fee.

To return something that you purchased online to a Brooks Brothers store, follow these instructions:

1. Pack up the item to be returned along with the packing slip from the original order.
2. Go to the return label page and fill out the required fields.
3. Print out the return label.
4. Attach the return label to the package.
5. Take the package to a FedEx location and ship it. You can find the nearest FedEx location here. Make note of the tracking number in case you need to track the package.

If you made your purchase online and don't want to take it to a store, follow these instructions:

1. Go to the Brooks Brothers returns page.
2. Enter the order number in the upper text field.
3. Enter your email address in the lower text field.
4. Select the item or items you wish to return.
5. Enter a reason for the return.
6. Click on Done.
7. Click on the Next button.
8. Fill out the text fields with the information required for a return.
9. Print out the return label.
10. Pack up your return along with the packing slip from the original order.
11. Attach the return label.
12. Take the package to any FedEx or USPS location and ship it.

Items that were purchased internationally must be returned in the country they were purchased in.

Contacting Brooks Brothers

If you need any help making your return, you can contact a customer service representative for help. You can reach one on the help forum, by email, or by phone.