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Brilliantlighting.com Customer FAQ

Top Answers & How-to Guides

What is Brilliantlighting.com's Phone Number?

The question we are asked most often is about how to talk to Brilliantlighting.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Brilliantlighting.com, visit the homepage and click on "Sign In" or "Create Account." Fill in your...

What payment methods do you accept?

Brilliantlighting.com generally accepts various payment methods including major credit and debit cards like Visa and...
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Recent Brilliantlighting.com Customer Questions

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Account and Orders

How do I create an account?

To create an account on Brilliantlighting.com, visit the homepage and click on "Sign In" or "Create Account." Fill in your...
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What payment methods do you accept?

Brilliantlighting.com generally accepts various payment methods including major credit and debit cards like Visa and...
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Can I track my order?

Brilliantlighting.com enables customers to track their orders through a confirmation email containing tracking details after...
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Installation and Maintenance

How do I install a light fixture?

To install a light fixture, begin by turning off the power at the circuit breaker. Remove the old fixture and note the wire...
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What is your warranty policy?

Brilliantlighting.com has a warranty covering defects in workmanship and materials, typically lasting from one to several...
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How do I care for and maintain my light fixtures?

To effectively care for light fixtures, always turn off power at the circuit breaker before maintenance. Use a dry microfiber...
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Do you provide installation instructions for your products?

Brilliantlighting.com includes installation instructions with their products, available in packaging or online. Guides for...
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Shipping and Returns

What is your return policy?

Brilliantlighting.com has a customer-friendly return policy that generally allows returns within a specific time after...
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How long does shipping take?

Shipping durations from Brilliantlighting.com can differ based on the product, shipping method, and destination. Generally,...
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Do you offer international shipping?

Brilliantlighting.com may have specific policies for international shipping that can vary. It is advisable to check their...
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Can I return a light fixture if I change my mind?

Brilliantlighting.com allows returns of unused light fixtures in original packaging if you change your mind. It is crucial to...
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Product Information

Can I request a custom lighting design?

Brilliantlighting.com has a wide range of lighting options, but whether custom designs are available can depend on their...
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What is the difference between LED and incandescent lighting?

The key differences between LED and incandescent lighting include energy efficiency, lifespan, and operation. Incandescents use...
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Do you offer bulk discounts for large orders?

Brilliantlighting.com typically offers bulk purchase options and discounts for larger orders. Those interested in bulk...
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What types of light fixtures do you offer?

Brilliantlighting.com has an extensive selection of light fixtures, including chandeliers, flush mounts, pendants, task lamps,...
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