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Blue Nile Customer FAQ

Top Answers & How-to Guides

What is Blue Nile's Phone Number?

The question we are asked most often is about how to talk to Blue Nile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Blue Nile Customer Questions

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Order Tracking

How can I track my order?

To track an order with Blue Nile, customers can check their email for tracking details, log into their account for updates, or...
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What is the process for returning an item?

Returning an item to Blue Nile is a simple process that begins with reviewing the return policy on their website. Items are...
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Jewelry Care

How can I clean and care for my jewelry?

To keep jewelry looking beautiful and lasting long, one should use a mild soap solution for routine cleaning, soaking pieces...
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What is the difference between white gold and platinum?

White gold is an alloy of yellow gold mixed with metals like nickel, and it is often rhodium plated, which may wear off over...
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How do I find my correct ring size?

To find your ring size for a Blue Nile purchase, you can measure an existing ring, use a ring sizer tool, or print a ring size...
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Product Offerings

What types of jewelry does Blue Nile sell?

Blue Nile provides a diverse array of jewelry, featuring customizable engagement rings, wedding bands for men and women, and...
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Can I customize a piece of jewelry?

Yes, Blue Nile allows extensive customization for various jewelry pieces, especially engagement rings. Customers can choose...
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What metals are available for engagement rings?

Blue Nile provides a selection of metals for engagement rings, including durable platinum, elegant white gold, and warm yellow...
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Do you offer engraving services?

Blue Nile provides engraving services for various jewelry items, notably engagement rings and wedding bands. Customization...
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Can I upgrade my diamond purchased from Blue Nile?

Yes, Blue Nile allows customers to upgrade their diamonds through a program that facilitates trading in the original diamond...
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Do you offer a grading chart for your diamonds?

Blue Nile offers a detailed grading chart for diamonds that helps customers understand the quality of their stones. This chart...
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Financing and Promotions

Do you offer financing options?

Blue Nile offers various financing options to help customers manage their purchases, including monthly payment plans and credit...
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What is the Blue Nile Diamond Price Match Guarantee?

The Blue Nile Diamond Price Match Guarantee allows customers to secure the best price for diamonds by matching lower prices...
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What are the benefits of joining the Blue Nile rewards program?

Joining the Blue Nile rewards program brings several significant advantages, including the ability to earn points on purchases...
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