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What should I do if my BitPay wallet is hacked?

Asked 4 months ago
If a user suspects that their BitPay wallet has been hacked, there are several important steps that should be taken immediately to secure their digital assets. The first action is to stop using the compromised wallet. This includes refraining from sending or receiving any transactions. Users should also consider transferring any remaining funds to a new wallet that has not been compromised. To create a new wallet, it is advisable to download the latest version of the BitPay app or wallet and utilize strong, unique passwords along with two-factor authentication if available. Next, users should review their transaction history for any unauthorized transactions. If suspicious activity is found, it is crucial to document the details, including transaction IDs and amounts, as this information may help if further action is needed. Users are encouraged to check for any security vulnerabilities in their devices, such as malware or phishing attempts, and strengthen their overall security by updating software and using reliable antivirus solutions. Additionally, users may want to change passwords for associated email accounts and any other services linked to their BitPay account. It is also wise to familiarize oneself with the latest security practices in cryptocurrency management to help prevent future incidents. For more specific inquiries or to explore possible recovery options, the user can visit the official BitPay website for contact information.
Answered Aug 3rd 2025

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