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Bit9 Customer FAQ

Top Answers & How-to Guides

What is Bit9's Phone Number?

The question we are asked most often is about how to talk to Bit9 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I manage my Bit9 account settings?

To manage account settings in Bit9, log into your account and navigate to the dashboard. There, you can update personal...
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Bit9 Services

What cybersecurity solutions does Bit9 offer?

Bit9, also recognized as Carbon Black, provides a variety of cybersecurity solutions, chiefly the Carbon Black Defense platform...
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How can I sign up for Bit9 services?

To sign up for Bit9 services, one should start by visiting their official website to find details about available products....
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What are the pricing options for Bit9 services?

Bit9 does not openly share specific pricing for its services, as costs depend on factors like organization size, required...
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Security Practices

How often does Bit9 update its security software?

Bit9 frequently updates its security software to combat new threats, but the exact update frequency depends on factors like...
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What is Bit9's approach to threat detection?

Bit9 adopts a thorough and proactive strategy for threat detection, focusing on endpoint security through whitelisting and...
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How can I report a security incident to Bit9?

To report a security incident to Bit9, it is best to consult their official website for proper procedures and contact details....
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How does Bit9 handle data privacy?

Bit9 prioritizes data privacy by following strict guidelines and protocols to responsibly manage sensitive information. They...
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Industry Engagement

What industries does Bit9 cater to?

Bit9 caters to multiple industries including finance, healthcare, government, manufacturing, and retail by offering security...
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What resources does Bit9 provide for cybersecurity awareness?

Bit9 provides a variety of resources aimed at improving cybersecurity awareness, including educational articles, webinars, and...
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Product Information

What are the system requirements for using Bit9 software?

The system requirements for Bit9 software vary by version and deployment, typically requiring recent Windows or Mac operating...
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Can I access Bit9 services remotely?

Yes, users can indeed access Bit9 services remotely, as Carbon Black provides solutions that allow for secure management from...
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What is the installation process for Bit9 products?

Installing Bit9 products like Carbon Black Defense or CB Protection requires key steps, including confirming system...
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Customer Support

How do I manage my Bit9 account settings?

To manage account settings in Bit9, log into your account and navigate to the dashboard. There, you can update personal...
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Does Bit9 offer customer support for its services?

Bit9 does provide customer support options that encompass resources like knowledge bases, documentation, and community forums...
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Does Bit9 offer training and certification programs?

Bit9 offers training and certification programs to help users deepen their knowledge of its products, especially Carbon Black....
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