© GetHuman Inc.

BasicISP Customer FAQ

Top Answers & How-to Guides

What is BasicISP's Phone Number?

The question we are asked most often is about how to talk to BasicISP customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about BasicISP customer service, get an answer now.
Contact BasicISP customer service

Recent BasicISP Customer Questions

Help me with my BasicISP customer service issue

Service Plans

What internet plans does BasicISP offer?

BasicISP typically offers various internet plans that cater to different user needs, including DSL, cable, and fiber optic...
Read more

What speeds can I expect from BasicISP services?

BasicISP provides various internet plans with speeds starting from around 25 Mbps for basic use and reaching up to 100 Mbps or...
Read more

Can I bundle BasicISP service with other services?

BasicISP often allows customers to bundle their internet service with other options like television or phone plans, potentially...
Read more

How can I upgrade my BasicISP plan?

To upgrade a plan with BasicISP, customers typically visit the BasicISP website for plan details, log into their account for...
Read more

Are there any data caps on BasicISP plans?

BasicISP offers various plans, some with unlimited data and others featuring data caps. Users may face reduced speeds or extra...
Read more

Are there any promotions or discounts available for new customers?

BasicISP commonly provides promotions and discounts for new users, which can change based on location and service choices....
Read more

Installation and Equipment

How do I install my BasicISP equipment?

Installing BasicISP equipment involves unpacking, connecting the modem to power and internet lines, and linking it to a router...
Read more

What equipment do I need for BasicISP service?

To effectively use BasicISP services, customers typically need a modem to connect to the internet, which may be provided by...
Read more

Does BasicISP provide Wi-Fi routers or modems?

BasicISP generally does not offer Wi-Fi routers or modems, instead suggesting customers obtain their own. This approach allows...
Read more

What is the installation process for BasicISP?

The installation process for BasicISP involves signing up for a plan, scheduling a technician visit, setting up the necessary...
Read more

Availability and Commitment

Is BasicISP available in my area?

To find out if BasicISP services are accessible in your location, you should check their coverage map or availability tool on...
Read more

Is there a contract or commitment required with BasicISP?

BasicISP generally offers both plans with and without contracts, including flexible month-to-month options. Some promotional...
Read more

Connection Issues

How can I troubleshoot connection issues with BasicISP?

To troubleshoot connection issues with BasicISP, check all physical connections, restart your modem and router, and ensure you...
Read more

How does BasicISP handle service outages?

BasicISP takes service outages seriously, quickly identifying causes and restoring services while informing affected customers...
Read more

Customer Support

What customer support options are available for BasicISP users?

BasicISP provides various customer support options, including a knowledge base, a support ticket system, live chat during...
Read more

What payment methods does BasicISP accept?

BasicISP supports various payment methods, including major credit cards like Visa and MasterCard, electronic checks, ACH...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!