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BT Group Customer FAQ

Top Answers & How-to Guides

What is BT Group's Phone Number?

The question we are asked most often is about how to talk to BT Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does BT offer any loyalty programs?

BT Group values customer loyalty and periodically introduces loyalty programs featuring discounts, special deals, and rewards...

How can I set up parental controls on my BT broadband?

To set up parental controls on BT broadband, log into your BT account on their website and navigate to the parental controls...
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Services and Packages

What types of services does BT Group provide?

BT Group delivers a comprehensive array of communication and connectivity services. This includes broadband for homes and...
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How can I upgrade my BT internet package?

To upgrade a BT internet package, customers should visit the BT website and log in to their accounts to view current plans and...
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Are there any promotions currently available for BT services?

BT Group regularly updates their promotional offers for services like broadband, mobile, and television. These may include...
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What is BT Sport and how can I subscribe?

BT Sport is a UK sports channel owned by BT Group, featuring live coverage of major leagues and sports events. Subscriptions...
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What types of devices are compatible with BT services?

BT Group services are compatible with many devices, including modern computers, smartphones, smart TVs, and streaming devices....
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Account Management

Does BT offer any loyalty programs?

BT Group values customer loyalty and periodically introduces loyalty programs featuring discounts, special deals, and rewards...
Read more

How can I set up parental controls on my BT broadband?

To set up parental controls on BT broadband, log into your BT account on their website and navigate to the parental controls...
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How can I change my BT account settings?

To change BT account settings, users need to log into the official BT website and navigate to the account management section....
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Support and Troubleshooting

How can I check my BT bill online?

To view a BT bill online, customers should log into their account on the BT website with their email and password, then access...
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What is the process for reporting a fault with my BT service?

To report a fault with BT service, users should first verify if an outage exists using the online status tool. If the issue is...
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What should I do if I'm moving home and need to transfer my BT service?

When moving, it is essential to ensure that BT services can be transferred to your new address. Check service availability on...
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How can I find out about outages affecting BT services?

To stay informed about outages with BT services, customers can visit the official BT website for updates on known issues, check...
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Policies and Commitments

What is BT's commitment to network security?

BT Group prioritizes network security by employing advanced technologies, expert teams, and a multi-layered strategy to combat...
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How does BT approach sustainability?

BT Group prioritizes sustainability by embedding it into their business strategies, aiming for net zero carbon emissions by...
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What is BT's policy on data protection?

BT Group is dedicated to data protection and complies with GDPR, ensuring customer privacy and security. They inform users...
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Are there any restrictions on using BT services abroad?

BT services are mainly for use in the UK, and restrictions apply when used internationally. Customers should be aware of...
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