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August Smart Locks Customer FAQ

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What is August Smart Locks's Phone Number?

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Compatibility

Do August Smart Locks work with Alexa or Google Assistant?

August Smart Locks are compatible with both Amazon Alexa and Google Assistant, allowing users to lock or unlock doors with...
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Can I still use my key with an August Smart Lock?

Yes, users can still use their traditional keys with an August Smart Lock, as it installs over the existing deadbolt without...
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Features and Functionality

Can I control my August Smart Lock remotely?

August Smart Locks can be remotely controlled when paired with the August Connect accessory, which links the lock to Wi-Fi....
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What features do August Smart Locks offer?

August Smart Locks include remote locking and unlocking via a smartphone app, automatic locking and unlocking through...
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What apps are compatible with August Smart Locks?

August Smart Locks are compatible with the August app, Apple HomeKit, Google Assistant, and Amazon Alexa, allowing users to...
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What is the difference between the different models of August Smart Locks?

August Smart Locks come in various models, each tailored for different needs. The Pro model includes DoorSense technology,...
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Installation and Setup

How do I install my August Smart Lock?

To install an August Smart Lock, first remove the existing deadbolt and attach the lock adapter to it. Then, secure the August...
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How do I reset my August Smart Lock?

To reset an August Smart Lock, users must find the reset button, usually near the battery compartment on the interior side....
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Can August Smart Locks be used on any door?

August Smart Locks are designed for most standard residential doors, particularly those with a single-cylinder deadbolt. They...
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Battery and Maintenance

What should I do if my August Smart Lock battery is low?

When the battery of an August Smart Lock is low, it should be replaced promptly to maintain its functionality. The lock uses...
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How do I check the status of my August Smart Lock?

To check your August Smart Lock's status, use the August app on iOS or Android, which shows whether the door is locked or...
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Security and Access

How do I share access with guests using August Smart Locks?

To share access with guests, the primary user must use the August app to create access codes. After inviting a guest via their...
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What security measures are in place for August Smart Locks?

August Smart Locks incorporate advanced security measures such as bank-level encryption and Bluetooth technology to protect...
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Troubleshooting

How do I troubleshoot connectivity issues with my August Smart Lock?

To troubleshoot connectivity problems with an August Smart Lock, first ensure the Wi-Fi network is stable and the lock is...
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Is there a warranty on August Smart Locks?

August Smart Locks typically have a one-year warranty covering defects in materials and workmanship, although terms may vary by...
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