What is the claims process for lost or damaged goods?

The claims process for lost or damaged goods with Arkansas Best is a structured procedure designed to assist customers in addressing concerns related to their shipments. Initially, it is essential for customers to report any loss or damage as soon as they discover the issue. This prompt reporting helps ensure that the claim can be processed efficiently. Customers should gather all relevant information, which typically includes the shipping receipt, the bill of lading, and any documentation providing evidence of the damage or loss. Photographs may also be beneficial in illustrating the condition of the items at the time they were received. Once all necessary information is compiled, customers can submit their claim, usually through the designated claims section of the Arkansas Best website. It is important to provide complete and accurate details to avoid delays in processing the claim. After submission, the claims department will review the information to determine eligibility and will communicate any further steps necessary. For those seeking specific details or updates regarding their claim, it is advisable to refer to the current policies outlined on the Arkansas Best website, where additional resources and information related to the claims process can be found.