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Arizona Diamondbacks Customer FAQ

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How do I Contact Arizona Diamondbacks Customer Service?

The question we are asked most often is about how to talk to Arizona Diamondbacks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Arizona Diamondbacks Customer Questions

Will a backpack fit in the lockers outside stadium?

Yes, backpacks should fit in the lockers outside of the stadium. However, please note that the Arizona Diamondbacks encourage fans to not bring large bags to the stadium in the interest of safety and efficiency at the entrance gates. Please be aware of the bag policy in place at Chase Field before packing your bag for the game. The size limit for bags is typically 16" x 16" x 8". This policy ensures a safe and secure environment for all fans. Always remember, the less you bring, the faster you'll get into the stadium.
Asked Apr 16, 2024 5:28 PM

Help me with my Arizona Diamondbacks customer service issue

Food and Merchandise

What merchandise can I purchase online?

The Arizona Diamondbacks provide a diverse range of merchandise online, including apparel like jerseys and hats, collectibles...

What food options are available at the stadium?

Chase Field, home of the Arizona Diamondbacks, offers a wide array of food choices, from traditional ballpark items like hot...

Stadium Rules and Policies

What security measures are in effect during games?

The Arizona Diamondbacks emphasize fan safety by implementing rigorous security measures at games. This includes thorough...

Am I allowed to bring outside food and drinks?

Arizona Diamondbacks usually prohibit outside food and beverages in their ballpark, encouraging patrons to use stadium...

What are the parking arrangements at Chase Field?

Chase Field provides several parking options, including the East Lot, West Lot, and Diamondbacks Lot, along with off-site...

What are the rules for Chase Field?

Chase Field enforces rules for a safe and enjoyable experience, including respectful behavior from fans, restrictions on large...

Franchise Information

What special events are hosted throughout the season?

The Arizona Diamondbacks present various exciting events each season, enhancing fans' game experiences at Chase Field. These...

What is the history of the Diamondbacks franchise?

The Arizona Diamondbacks were established in 1998 as one of two expansion teams in Major League Baseball, alongside the Tampa...

How do I stay updated with Diamondbacks news?

Staying informed about Arizona Diamondbacks news is easy with multiple sources available. Fans can visit the team's official...

Fan Engagement

How can I become a member of the Diamondbacks' fan club?

To join the Arizona Diamondbacks' fan club, visit the team's official website to explore membership options that include perks...

What is the process to get player autographs?

Acquiring player autographs from the Arizona Diamondbacks can depend on the event, location, and players. Fans often have...

Game Information

Where can I watch games that are not broadcast?

For Arizona Diamondbacks games that are not televised, fans can use MLB.TV for streaming, check the D-backs' official website...

Where can I find the Diamondbacks' schedule?

The Arizona Diamondbacks' schedule can be found on their official website, which lists game dates, times, and other details for...

Tickets and Attendance

How do I buy tickets for a Diamondbacks game?

Individuals can purchase Arizona Diamondbacks game tickets through the official website or authorized ticketing platforms. The...

Is there a requirement for children attending games?

The Arizona Diamondbacks have specific attendance policies for children at games. Children under two can attend for free if...
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