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Aquateak.com Customer FAQ

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What is Aquateak.com's Phone Number?

The question we are asked most often is about how to talk to Aquateak.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Company Information

What is Aquateak?

Aquateak is a company that specializes in high-quality teak wood products for indoor and outdoor use, offering durable...

Where are Aquateak products made?

Aquateak products are mainly manufactured in Indonesia, utilizing high-quality teak wood from sustainable sources. The skilled...

Are Aquateak products eco-friendly?

Aquateak focuses on sustainability by using eco-friendly materials like teak from sustainable sources and bamboo, ensuring...

Product Details

What products does Aquateak offer?

Aquateak offers a variety of high-quality teak wood products, including outdoor furniture like benches and chairs, shower...

Can I customize an Aquateak product?

Aquateak provides a selection of wooden products that may be customizable, including variations in wood type, finishes, and...

Is there a minimum order quantity for Aquateak products?

Aquateak generally does not impose a minimum order quantity, allowing customers to buy items individually. Some larger or...

Are there bulk order discounts?

Aquateak.com may offer discounts for bulk orders, but the specifics depend on the products and quantities required. Checking...

Payment Information

What is the warranty for Aquateak products?

Aquateak products generally carry a one-year limited warranty against defects in materials and workmanship, though terms may...

What payment methods does Aquateak accept?

Aquateak.com accepts major credit cards, including Visa, MasterCard, American Express, and Discover, along with potential...

Shipping and Returns

Does Aquateak ship internationally?

Aquateak does provide international shipping for its products, although availability can differ for specific items. Shipping...

What is Aquateak's return policy?

Aquateak typically allows returns within about fourteen days of delivery, provided items are unused and in original packaging....

Can I track my order?

Order tracking is generally available at Aquateak.com, but specifics depend on the order type and shipping method. Customers...

Do you provide tracking numbers for orders?

Aquateak.com generally provides tracking numbers for shipped orders, enabling customers to track their packages. After...

What shipping carriers do you use?

Aquateak.com employs various respected shipping carriers, including UPS, FedEx, and USPS, depending on your order's destination...

Can I return items if I ordered the wrong size or color?

Aquateak.com typically allows returns for wrong sizes or colors if items are in their original condition and packaging. It is...

How do I know when my order has shipped?

You can check your order's shipping status by reviewing the confirmation email from Aquateak.com, which usually contains...

What should I do if I have an issue with my order?

If you face an order issue with Aquateak.com, first gather details like your order number and a description of the problem....
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