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Amazon Music Customer FAQ

Top Answers & How-to Guides

What is Amazon Music's Phone Number?

The question we are asked most often is about how to talk to Amazon Music customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I share my Amazon Music account with others?

Amazon Music allows sharing through a family plan, enabling a primary account holder to include up to six family members at the...

What should I do if I forgot my Amazon Music password?

If a user forgets their Amazon Music password, they can reset it by going to the login page and clicking the “Forgot your...
Ask any question you have about Amazon Music customer service, get an answer now.
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Recent Amazon Music Customer Questions

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Device Compatibility

What is the difference between Amazon Music Free and Prime Music?

Amazon Music Free is a free, ad-supported service with limited song access available to anyone. In contrast, Prime Music,...
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What devices are compatible with Amazon Music?

Amazon Music is accessible on many devices, such as smartphones, tablets, smart speakers, streaming devices, desktop computers,...
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Features and Functionality

Can I download songs for offline listening?

Amazon Music does allow subscribers of Amazon Music Unlimited or Amazon Music Prime to download songs for offline listening....
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Does Amazon Music support podcasts?

Amazon Music indeed offers a range of podcasts, featuring various genres like true crime, comedy, and technology. Users can...
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Can I share my Amazon Music account with others?

Amazon Music allows sharing through a family plan, enabling a primary account holder to include up to six family members at the...
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How do I create playlists in Amazon Music?

Creating playlists in Amazon Music is easy. Users need to log into the app or website, go to “Your Library,” and click...
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General Information

Is Amazon Music available in my country?

Amazon Music's availability varies by region, so it is best to check the official Amazon Music website for information on...
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How does Amazon Music compare to other streaming services?

Amazon Music differentiates itself with strong integration into Amazon's ecosystem, a vast music library, competitive pricing,...
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What is Amazon Music?

Amazon Music is a music streaming service from Amazon featuring a diverse catalog of songs and playlists available in various...
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What audio quality does Amazon Music offer?

Amazon Music provides various audio quality options, starting with standard quality at 256 kilobits per second. Subscribers can...
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Subscription and Plans

Are there any family plans available for Amazon Music?

Amazon Music has family plans allowing up to six family members living at the same address to have separate accounts. Each user...
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How do I cancel my Amazon Music subscription?

To cancel an Amazon Music subscription, a user should log into their Amazon account via a web browser or app, go to the "Your...
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How do I subscribe to Amazon Music?

To subscribe to Amazon Music, users should go to the Amazon Music website or app, choose from the available plans like Amazon...
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Account Issues

What should I do if I forgot my Amazon Music password?

If a user forgets their Amazon Music password, they can reset it by going to the login page and clicking the “Forgot your...
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How do I report an issue with a song or playlist?

To report an issue with a song or playlist on Amazon Music, users should locate the desired item and find the "Report a...
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