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AllerMates Customer FAQ

Top Answers & How-to Guides

How do I Contact AllerMates Customer Service?

The question we are asked most often is about how to talk to AllerMates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer international shipping?

Yes, we offer international shipping! AllerMates understands the importance of catering to our customers worldwide. Whether you're...
Ask any question you have about AllerMates customer service, get an answer now.
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Product Information

What are AllerMates products?

AllerMates products are a range of medical alert accessories designed for children with allergies. These products are intended to raise...
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Are AllerMates products safe for kids?

Yes, AllerMates products are designed to be safe for kids. AllerMates understands the importance of creating allergy-aware products...
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What allergens are AllerMates products designed for?

AllerMates products are specifically designed for individuals with common allergies including, but not limited to, peanuts, tree nuts,...
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Purchase and Shipping

Where can I purchase AllerMates products?

AllerMates products are available for purchase both online and in select retail stores. To conveniently shop from the comfort of your...
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Do you offer international shipping?

Yes, we offer international shipping! AllerMates understands the importance of catering to our customers worldwide. Whether you're...
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Customization

Can I customize a bracelet with specific allergies or medical conditions?

Yes, you can customize a bracelet with specific allergies or medical conditions. At AllerMates, we understand the importance of personalization...
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Product Features

Are AllerMates products waterproof?

Yes, AllerMates products are waterproof. Our products are designed to withstand water exposure, making them suitable for everyday activities,...
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Do AllerMates products contain latex?

No, AllerMates products do not contain latex. We understand the importance of creating safe and allergy-friendly products for children...
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Are the wristbands adjustable?

Yes, the wristbands from AllerMates are adjustable. Each wristband is designed with a convenient adjustable feature to ensure a perfect...
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Returns and Exchanges

Can I return or exchange a product?

Yes, you can return or exchange a product purchased from AllerMates. We have a hassle-free return policy to ensure customer satisfaction....
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Help me with my AllerMates customer service issue

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