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AllerMates Customer FAQ

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The question we are asked most often is about how to talk to AllerMates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What are AllerMates products?

AllerMates offers products aimed at helping children manage food allergies and health issues, including allergy alert...
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Are AllerMates products safe for kids?

AllerMates products prioritize children's safety, especially for those with food allergies or medical conditions, using...
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What allergens are AllerMates products designed for?

AllerMates products cater to food allergens like peanuts, tree nuts, eggs, milk, wheat, soy, fish, and shellfish, as well as...
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Are AllerMates products waterproof?

AllerMates products are not fully waterproof but can resist some moisture. Items like stickers and wristbands are durable for...
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Do AllerMates products contain latex?

AllerMates products typically do not include latex, as they focus on safety and minimizing allergy risks. It is advisable to...
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Are the wristbands adjustable?

AllerMates wristbands are adjustable, allowing them to fit various wrist sizes comfortably for both children and adults. They...
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Purchasing and Shipping

Where can I purchase AllerMates products?

AllerMates products are available from numerous online retailers like Amazon, specialty health shops, larger pharmacies, and...
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Do you offer international shipping?

AllerMates provides international shipping, but details like rates and restrictions differ by country. For the best...
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Product Customization and Care

Can I customize a bracelet with specific allergies or medical conditions?

AllerMates offers allergy alert bracelets with pre-printed icons for common conditions but does not usually provide options for...
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What are the care instructions for AllerMates products?

AllerMates products should generally be hand washed in cold water with mild soap, then air dried to protect their materials....
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Returns and Exchanges

Can I return or exchange a product?

AllerMates has a policy for returns and exchanges, allowing items to be returned based on customer satisfaction. Products must...
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What should I do if I receive the wrong product?

If a customer receives an incorrect product from AllerMates, they should first verify their order against the receipt. They...
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Can I return or exchange a product if I used a discount code?

AllerMates typically allows returns or exchanges even if a discount code was applied, but conditions such as product usage,...
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