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Alagasco Customer FAQ

Top Answers & How-to Guides

What is Alagasco's Phone Number?

The question we are asked most often is about how to talk to Alagasco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my account information online with Alagasco?

To access Alagasco account information online, visit their official website and log in or register for an account. New users...
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Recent Alagasco Customer Questions

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Service Setup

How do I start natural gas service?

Starting natural gas service with Alagasco involves checking service availability in your area, gathering necessary...
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What is the process for moving my gas service to a new location?

When transferring gas service to a new location, customers must gather details about the new property, notify Alagasco through...
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Safety and Reporting

What should I do if I smell gas?

If gas is detected, immediate evacuation is essential for safety, avoiding electrical devices. Once safe, do not search for the...
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How can I report a natural gas leak?

If a gas leak is suspected, the immediate step is to evacuate the area and alert others. Safety is crucial, so contacting the...
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Company Services

What services does Alagasco provide?

Alagasco provides natural gas services to residential, commercial, and industrial customers in Alabama. Their offerings include...
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What are the environmental benefits of natural gas?

Natural gas has environmental advantages over other fossil fuels, such as lower carbon dioxide emissions and reduced air...
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Billing and Payments

What are the payment options available?

Alagasco provides several payment methods to serve its customers, such as online payments, bank drafts, automatic withdrawals,...
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Does Alagasco offer budget billing?

Alagasco provides a budget billing program that allows customers to pay a consistent monthly amount based on their previous gas...
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What should I do if I cannot pay my natural gas bill?

Customers unable to pay their natural gas bills should address the issue quickly to avoid service interruptions. Alagasco...
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Rates and Rebates

Are there any available rebates or incentives?

Alagasco provides various incentives to encourage energy efficiency, including rebates for appliances and home audits. The...
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What are the current natural gas rates?

Alagasco's natural gas rates are variable, influenced by market factors, and differ among customer types. For accurate and...
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What appliances are eligible for rebates through Alagasco?

Alagasco provides rebates for various energy-efficient appliances, including high-efficiency gas water heaters, furnaces,...
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Customer Resources

How can I access my account information online with Alagasco?

To access Alagasco account information online, visit their official website and log in or register for an account. New users...
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Are there tools or resources available for customers to estimate their natural gas usage?

Alagasco offers various tools and resources for customers to estimate their natural gas usage, including energy usage...
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