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Acuvue Customer FAQ

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What is Acuvue's Phone Number?

The question we are asked most often is about how to talk to Acuvue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Acuvue Customer Questions

How do I get my physical Accu view rewards card? My token number is ABA7-F14AD5-5846.

We apologize for any confusion, but Acuvue doesn't offer a physical rewards card. They do offer a rewards program for their contact lens products. The program is digital and your rewards are tracked through your account on the Acuvue website. Once you've purchased your Acuvue contact lenses, you can submit your purchase receipt on their website to accrue points. The token number you've referenced doesn't correlate with any existing programs and Acuvue wouldn't request this information. Please directly visit Acuvue's website for accurate information on their rewards program.
Asked Mar 7, 2024 8:35 PM

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Product Information

What types of contact lenses does Acuvue offer?

Acuvue offers a variety of contact lenses tailored for different vision requirements, including daily disposables like Acuvue...

How do I know which Acuvue lens is right for me?

To find the right Acuvue lens, consider your vision needs, lifestyle, and eye health, and consult an eye care expert. Acuvue...

Do you offer any trials for Acuvue lenses?

Acuvue does allow individuals to try their contact lenses, but trial availability may vary by product and location. It is best...

What are the benefits of wearing Acuvue lenses?

Acuvue lenses offer numerous advantages for contact lens wearers, such as enhanced comfort with moisture technologies,...

Are Acuvue lenses available in prescription values?

Acuvue offers a wide selection of lenses in various prescription values to meet different vision requirements. They include...

Usage Guidelines

Can I wear Acuvue lenses if I have dry eyes?

Individuals with dry eyes can indeed wear Acuvue lenses, as many are designed for comfort and moisture retention. Acuvue offers...

Are there any compatibility issues with Acuvue lenses?

Acuvue lenses generally cater to diverse prescriptions and eye shapes. However, individual variations, such as corneal...

Is there a return policy for Acuvue lenses?

Acuvue does not have a standard return policy for their lenses, as this depends on the retailer. Opened or used lenses are...

Can I purchase Acuvue lenses online?

Acuvue lenses are indeed available for purchase online through authorized retailers. Customers must have a valid prescription...

What if I accidentally sleep in my Acuvue lenses?

Accidentally sleeping in Acuvue lenses can cause discomfort and potential eye issues. It is essential to remove them promptly...

Lens Care

What should I do if my lenses irritate my eyes?

If contact lenses irritate your eyes, remove them right away and rinse your eyes with saline or artificial tears. Check the...

How often should I change my Acuvue lenses?

The replacement frequency for Acuvue lenses varies by type. Daily disposables should be changed daily, bi-weekly lenses every...

How do I store my Acuvue lenses safely?

To safely store Acuvue lenses, clean your hands before handling them, then use the recommended solution to clean the lenses....

How do I prevent lens-related eye infections?

To prevent eye infections related to contact lenses, it is essential to follow eye care professionals' guidelines, maintain...

How do I clean and care for Acuvue lenses?

Caring for Acuvue lenses involves proper cleaning to ensure comfort and eye health. Daily wear lenses should be removed, rinsed...
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