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AMERCO Customer FAQ

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Recent AMERCO Customer Questions

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Rental Requirements

What are the requirements to rent a truck from AMERCO?

To rent a truck from AMERCO, individuals must be at least eighteen years old, possess a valid driver's license, and provide a...
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What is the age restriction for renting a truck from AMERCO?

The minimum age for renting a truck from AMERCO's U-Haul is usually eighteen, but larger trucks may require renters to be at...
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Do I need insurance to rent a truck with AMERCO?

When renting a truck from AMERCO (U-Haul), while insurance is not legally obligatory, it is advised to consider it. U-Haul...
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Rental Costs

How much does it cost to rent a truck from AMERCO?

The rental cost for a truck from AMERCO, known as U-Haul, depends on factors like truck size, rental duration, travel distance,...
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Are there any additional fees or charges when renting a truck from AMERCO?

Renting a truck from AMERCO could involve several extra fees beyond the base rate, including mileage and fuel charges if the...
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Cancellation and Modifications

What is the cancellation policy for truck rentals?

AMERCO's truck rental cancellation policy generally permits customers to cancel without fees if done before pickup....
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Can I modify or extend my truck rental reservation with AMERCO?

Yes, customers can modify or extend truck rental reservations with AMERCO, either online or at a location. Changes like...
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Payment and Insurance

Can I rent a truck from AMERCO without a credit card?

AMERCO usually requires a credit card for truck rentals, but some locations may accept debit cards, cash, or prepaid cards....
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What types of insurance options does AMERCO offer for truck rentals?

AMERCO offers various insurance options for truck rentals, including a Damage Waiver that limits customer liability for vehicle...
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Rental Policies

Can I add additional drivers to my rental agreement?

Yes, extra drivers can usually be added to a U-Haul rental agreement, provided they meet requirements such as age and have a...
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Can I drop off the truck at a different location?

AMERCO allows customers to drop off rental trucks at different locations, which is beneficial for one-way moves. However,...
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Is 24-hour roadside assistance available with rentals?

AMERCO, under the U-Haul brand, usually provides 24-hour roadside assistance for rentals, which covers flat tires, lockouts,...
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How do fuel charges work with AMERCO truck rentals?

When renting a truck from AMERCO, customers are responsible for returning the vehicle with the same fuel level it was provided....
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What policies are in place for towing with AMERCO trucks?

AMERCO, operating as U-Haul, has specific guidelines regarding towing with their trucks. Not all trucks are suitable for...
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What should I do if I return a truck late?

If a U-Haul truck is returned late, extra charges may apply based on the rental contract. It is recommended to notify U-Haul...
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Vehicle Information

Are there mileage limits on truck rentals?

AMERCO's mileage policy for truck rentals is different for local and one-way rentals. Local rentals have a per mile charge...
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What types of vehicles can I rent from AMERCO?

AMERCO, through U-Haul, provides a variety of rental vehicles including cargo vans, moving trucks of different sizes, pickup...
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