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9Flats.com Customer FAQ

Top Answers & How-to Guides

How do I Contact 9Flats.com Customer Service?

The question we are asked most often is about how to talk to 9Flats.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 9Flats.com Customer Questions

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Booking Process

What payment methods are accepted?

9Flats.com provides various payment options, including major credit cards like Visa, MasterCard, and American Express....
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How do I book a rental property?

To book a rental on 9Flats.com, users should go to the website or app, input their destination and travel dates. They can then...
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What is the check-in and check-out process?

The check-in and check-out procedures on 9Flats.com aim to provide a seamless experience for guests and hosts. After booking,...
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How do I cancel or modify my booking?

To cancel or change a booking on 9Flats.com, users should log into their account and locate the "My Bookings" section. From...
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Fees and Discounts

Do you offer any discounts for weekly or monthly stays?

9Flats.com may offer discounts for weekly or monthly bookings, which vary by property, location, and owner. Guests can check...
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Are there any additional fees when booking?

When reserving through 9Flats.com, guests may encounter additional fees beyond the listed total price, which may include...
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What security measures are taken for bookings?

9Flats.com prioritizes user security by employing advanced encryption for transactions, requiring identification for user...
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Property Information

Are there specific rules for each property I should know about?

Yes, each property on 9Flats.com has unique rules set by the host, covering aspects like guest behavior, occupancy limits, and...
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Are pets allowed in the rentals?

The pet policy for rentals on 9Flats.com differs by property; some allow pets while others do not. Guests should review the...
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How can I find properties in specific locations?

To find properties on 9Flats.com, users can use the search bar to enter their desired destination. They can refine searches...
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What types of properties are available?

9Flats.com presents a wide variety of properties, including apartments, houses, villas, and distinctive options like treehouses...
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Support and Issues

What is the customer support availability?

9Flats.com provides various support channels, including email and live chat, with hours that may vary. Users can visit the...
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What should I do if I encounter issues during my stay?

If issues arise during your stay with 9Flats.com, start by contacting your host for immediate assistance. For more significant...
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How can I leave a review for a property?

To leave a review for a property on 9Flats.com, await an email after your stay containing a link to submit feedback....
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Owner Interaction

How do I contact the property owner?

To reach the property owner on 9Flats.com, users should look for contact details on the specific rental’s listing page. Options...
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Can I host my property on 9Flats?

Individuals can indeed host their property on 9Flats.com by creating an account and listing their space with descriptions,...
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