Ordering clothing and other apparel items online is one of the finer pastimes. Many online retailers have generous return policies in case something happens or the item you ordered is nothing like the image. You can also cancel items as long as they haven't been shipped yet. You'll need to log into your online account and click on the order number to start. Please reach out to 6pm customer service if you run into any questions or have issues.
6pm is an e-commerce company that specializes in designer fashions for a lower price. You can find clothing for men, women and children in many great styles. The company has a return policy that makes refunds easier, but what if you need to cancel an order? Please read on to learn more.
The company makes it easy to cancel an order but only if it's status is in Submitted or Processing. If you see a different status for your order, you might be able to cancel it by phone. Please be advised that you'll have to return the item if it's already been shipped. The 6pm agents also cannot cancel orders over social media and the company does state that cancelling an order may not be possible as orders are often processed quickly.
You can call 6pm customer service agents here anytime if you need help.
First, login to your online account and click on the order number you need to cancel. Keep in mind that its status must be Submitted or Processing for it to be eligible for cancellation.
If you have more than one item to want to cancel, please check the box next to it. Next, you will be asked your reason for cancelling and then click on the Submit Cancellation button. If your request was successful, you will see a confirmation page thanking you for your cancellation. If you don't see this confirmation page, please get in touch with 6pm customer service as soon as possible.
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