VRBO Customer Service

Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.

Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.

After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.

She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.

Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.

Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.