A:When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.Our free phone can also navigate phone menus to get a live human at United Airlines for you.
Q:
Does United Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 11 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon - Sun 8am-7:30pm CST · Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles. · Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 at each prompt for International flights · How can I help you? Please say in a few words how we can help you today. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm CST · For United Club members only: after the automated voice begins, press 0, then 0 again. · Please choose an option. You can say United Club Service Center, Lost and Found, or more options. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for United Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this United Airlines phone number to document the phone system.
Here is how our research team describes the way the United Airlines phone system greets you: How can I help you? Please say in a few words how we can help you today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
Below are some clips we've found from United Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling United Airlines.
We're receiving significantly more calls than normal, and hold times may be longer than usual.
If you're not traveling within seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize, though, with more immediate travel plans.
You can also change your plans online or on the United mobile app.
If you booked your travel through a travel agency, please reach out to them for assistance.
We appreciate your patience."
Excerpt from a call with United Airlines
Sunday, January 7, 2024 2:46 AM
They may need the phone number on your account
"Thanks for calling United Airlines.
We're receiving significantly more calls than normal, and hold times may be longer than usual.
If you're not traveling within seven seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans.
You can also change your plans online or on the United mobile app.
If you booked your travel through a travel agency, please reach out to them for assistance.
We appreciate your patience.
Don't want to stay on the phone? Text us for customer service on the go.
Would you like me to send you a text to the mobile number you are calling from so you can continue this conversation through text?"
Excerpt from a call with United Airlines
Wednesday, July 24, 2024 1:08 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling United Airlines.
How can I help you? Please say in a few words while you are calling us today."
Excerpt from a call with United Airlines
Wednesday, June 19, 2024 5:27 PM
They may ask you to say or enter information
"For example, you can say things like, I need help checking in for my flight, or I'd like to use my travel credits."
Excerpt from a call with United Airlines
Monday, May 27, 2024 4:43 PM
What are the hours and when should I call?
United Airlines operates the call center for this 800-864-8331 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 6,185 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the United Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United Airlines is Sunday.The most busy day to call is Monday, which averages 23% more phone calls by comparison.Again, this is based on a sample of 6,185 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 1639% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call United Airlines is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Airlines staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
This United Airlines helpline is set up to handle a wide range of customer inquiries. When I called, I was greeted by a voice prompt asking me to state the reason for my call. Although there is no automated menu, the system’s voice prompt offers a number of potential issues it can assist customers with, including help checking into a flight, assistance with booking a flight, and changing a reservation.
I wanted to check the status of a flight going from Dallas to Los Angeles. The system handled my request using verbal commands, which can be a bit tedious when you have to go through multiple options.
For instance, when I was inquiring about the status of the flight I was interested in, I had to say the names of both cities multiple times and specify which airport in each city I needed information about. Each time, the system prompts you to say “yes” if it has heard you correctly. But if you say “yes” too quickly (or not quickly enough), it can easily misunderstand your response and send you back to the beginning of the process.
After a couple of tries, I got the system to understand that I wanted to check on a flight from Dallas Fort Worth International Airport to Los Angeles International Airport. Unfortunately, the information it provided was incorrect. I was informed that there were no flights on the day of my call on United Airlines that originated in Dallas and landed in Los Angeles (in actuality, there were 10+ flights that fit this criteria).
I was confused enough by the information provided by the automated system that I chose to wait on the line to talk to a customer service representative. Using the voice command “agent,” I was connected with a live representative after a relatively short wait time.
The United Airlines rep I spoke with was friendly and helpful. He gave me the details about that day’s flights from Dallas to Los Angeles. I did ask why the automated system had been unable to provide me with that information, but he wasn’t sure of the answer to the question.
I wasn't happy with my experience trying to use the voice system to get information. It took multiple tries to get the system to understand me, and it seemed to take longer than it typically takes to work through an automated menu. It didn’t help that the system couldn't provide me with the information I was after.
That said, once I was connected to an agent, the experience was pleasant. I wouldn’t hesitate to call this number again for customer assistance, but I would immediately opt to speak with an agent rather than trying to navigate the voice system. My experience might also have been smoother if I'd been more prepared to provide additional information, such as a flight number.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call United Airlines
If you have time to do a bit of reading before you call United Airlines, we recommend you read over some of our problem-specific articles.
Traveling can be a headache if you are not familiar with the baggage policy of the airline you are flying with. United Airlines has an online baggage calculator you can use to determine how much your checked baggage will be based on your starting point and destination. Make sure your bags meet the dimension requirements for both checked and carry-on luggage to make your travel as stress-free as possible.
When planning your trip with your cat or dog, knowing the in-cabin pet policy with United Airlines will help you avoid any stress that may arise. Make sure your carrier meets all the size requirements outlined in the pet policy, and don't forget to make your pet reservation in addition to adding your pet to your booking. Last, make sure you budget appropriately for all the fees associated with flying United Airlines with your cat or dog.
You can book a flight with United Airlines as long as they fly to and from your country. You should ensure you read United Airlines flight policy before booking a flight. You can book a flight on united Airlines online. If you have trouble booking online, you should consult United Airlines customer service and they will assist you.
Click the link above to get answers to just about any United Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to United Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel flight reservation: "I'd like to cancel a reservation."
- From a call lasting 15m 54s , Nov 20, 2024 5:30 PM
Baggage policy inquiry: "I need to know how many bags or boxes I can check."
- From a call lasting 1m 42s , Nov 20, 2024 3:43 PM
Ticket name correction: "I just want to make sure that when I go to check, they're not gonna deny me through security because my name looks like that on my ticket."
- From a call lasting 4m , Nov 20, 2024 3:04 PM
Clarifying airline affiliation: "Is this United Airlines?"
- From a call lasting 4m 55s , Nov 20, 2024 4:54 AM
Change existing reservation: "I need to change my existing reservation."
- From a call lasting 18m 11s , Nov 18, 2024 7:46 PM
Change seat request: "I would like to change my seat."
- From a call lasting 18m 35s , Nov 18, 2024 5:06 PM
Information about why customers call United Airlines is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and United Airlines will reply our your email.
United Airlines Customer Service on X (formerly Twitter)
United Airlines Twitter page. Composed mainly of sales promotion
United Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
United Airlines Customer Service on Facebook / Messenger
Some customer service teams, like that of United Airlines, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- United Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's best phone number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 10 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for United Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
