Toll-free·Calls Customer Service·Most popular Zappos number
Q:
How do I talk to a live human at Zappos?
A:Don't press anything, just wait on the line.
Q:
Does Zappos offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday. Details
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Zappos phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the Zappos phone system greets you: amazon employee, press 4, to hear the joke of the day, press 5, we will be connecting you with a team member shortly
Below are some clips we've found from Zappos's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached zappos dot com powered by service.
Thank you for allowing our customer loyalty team to put a little zapp Zappos in your day.
For quality assurance, this call may be monitored or recorded.
If you are an Amazon employee or are calling about your employer provided shoe program, press four.
If you'd like to hear the joke of the day, please press five.
We'll be connecting you with a team member shortly."
Excerpt from a call with Zappos
Tuesday, March 12, 2024 10:16 PM
What are the hours and when should I call?
Zappos operates the call center for this 800-927-7671 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zappos phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zappos staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zappos is Friday.The most busy day to call is Monday, which averages 1600% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Zappos
In summation, the best day to call Zappos is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zappos staffs the call center well on Friday.
Why Customers Call Zappos
If you have time to do a bit of reading before you call Zappos, we recommend you read over some of our problem-specific articles.
Zappos has a hassle-free return policy that ensures customer satisfaction. They offer a generous 365-day return period, allowing customers to return items within a year from the date of purchase. Whether the product is unworn, unused, or even flawed, Zappos accepts returns with no questions asked. Customers can obtain a prepaid return shipping label by logging into their Zappos account and initiating the return process online. Once the returned item is received, Zappos promptly issues a refund to the original form of payment or provides store credit, as per the customer's preference. With their customer-oriented approach, Zappos aims to make returns as easy and convenient as possible, guaranteeing customer happiness and peace of mind.
Yes, Zappos offers various discounts and promotions throughout the year. Customers can find these special deals on the Zappos website or by subscribing to their email newsletter. The discounts and promotions can include percentage-off discounts, free shipping, or limited-time sales on specific brands or products. Zappos also provides exclusive offers and promotions for loyal customers and those who sign up for their loyalty program, Zappos Rewards. Additionally, Zappos may occasionally offer discounts or promotions in collaboration with partner brands or during special events such as holidays or seasonal sales. Customers are encouraged to check the website regularly or follow Zappos on social media to stay updated on the latest discounts and promotions available.
Zappos accepts various payment methods to provide convenience and flexibility for our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. In addition, we also accept payments made through PayPal, allowing users to securely pay using their PayPal account. For customers who prefer using their mobile devices, we offer Zappos Gift Cards as a payment option. These gift cards can be purchased and redeemed online or through our mobile app. No matter which payment method you choose, rest assured that all transactions are encrypted and secure. At Zappos, we strive to offer a seamless and secure payment experience for all of our customers.
Click the link above to get answers to just about any Zappos customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zappos, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble locating shoes: "I would like to get a I don't know, a shoes, but it seemed like I was having trouble to, locate in the account."
- From a call lasting 3m 45s , Mar 9, 2024 9:39 PM
Technical issue with Zap signal: "My zap signal suddenly disappeared, and I saw only blue lines on the screen, and I lost all the channels."
- From a call lasting 6m 48s , Mar 6, 2024 6:05 PM
Confusion with contact info: "Trying to clarify email address and name for contact information."
- From a call lasting 4m 35s , Jan 22, 2024 3:08 PM
Looking for promo code: "I'm an Amazon employee trying to get my promo code for my shoes."
- From a call lasting 15m 15s , Jan 18, 2024 8:17 PM
Ordering shoes for daughter: "I need to order some shoes for, my daughter Amador."
- From a call lasting 6m 5s , Jan 6, 2024 8:42 PM
Ordering work shoes: "I'd like to order my work shoes for the month."
- From a call lasting 9m 14s , Jan 4, 2024 5:16 PM
More Zappos Customer Service Contacts
There are of course other ways to contact Zappos customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Zappos provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zappos will reply our your email.
As a last, sometimes only, resort- Zappos customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zappos's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zappos agent. This phone number is Zappos's best phone number because 1,110 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-7671 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zappos first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Zappos has 1 phone number. It's not always clear what is the best way to talk to Zappos representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zappos. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zappos. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.