A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
This is the #4 most popular Waste Management phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 0 at the first menu, then press 3 for commercial, next press 3, then press 7. · In a few words, please describe what you are calling about.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Waste Management phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For Maryland
Here is how our research team describes the way the Waste Management phone system greets you: In a few words, please describe what you are calling about.
Below are some clips we've found from Waste Management's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling WM. Please listen closely as our options have changed.
For payment or billing, press one.
To check the status or report a missed pickup, press two.
To schedule a residential bulk or business pickup, press three.
To set up new service or make a change to your account, press four."
Excerpt from a call with Waste Management
Tuesday, March 26, 2024 5:38 PM
What are the hours and when should I call?
Waste Management operates the call center for this 800-593-9529 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 3,044 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Waste Management phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Waste Management staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Waste Management is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 3,044 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Waste Management is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Waste Management staffs the call center well on Tuesday.