UPMC Corporate Offices Phone Number
Q:How do I talk to a human at this number?
A:Press 1 for English, then remain on the line for a representative.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.
More UPMC Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPMC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then remain on the line for a representative.
Here is how our research team describes the way the UPMC phone system greets you: If you are having a medical emergency, please hang up and dial 911 or go to your nearest emergency department. Please be advised that calls may be recorded for quality purposes. For directions to any UPMC location, please visit our website at upmc.com. For scheduling with the Medical Office or clinic, press 1. For medical records, press 2. To be connected with UPMC Health Plan, press 3. For billing inquiries, press 4. To connect with a patient or for all other calls, please remain on the line to be connected with a representative.
What are the hours and when should I call?
UPMC operates the call center for this 412-647-2345 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPMC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPMC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPMC is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call UPMC is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPMC staffs the call center well on Friday.