Use this link to connect with customer service via chat
Mon-Fri 5am to 9pm PST, Sat-Sun 6am-6pm PST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ThredUp provides this option.
As a last, sometimes only, resort- ThredUp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with ThredUp?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with ThredUp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
ThredUp is an online marketplace that allows you to buy and sell secondhand clothing in a convenient and sustainable way. To buy on ThredUp, simply browse their extensive collection of pre-owned items and add them to your cart. You can find items by size, brand, style, and condition. Once you've made your selections, proceed to checkout and wait for your package to be delivered straight to your doorstep. Selling on ThredUp is equally simple - request a Clean Out Kit, fill it with your gently used clothing, and send it back. ThredUp's team will evaluate and photograph your items. Any items that meet their quality standards will be listed for sale, with the option to donate or recycle the rest. You can earn cash or store credit for items that sell. Shopping and selling with ThredUp is a hassle-free and eco-friendly way to refresh your wardrobe.
ThredUp's return policy allows customers to return items within 14 days of delivery for a full refund to their original form of payment. The returned items must be in their original condition, unworn, unwashed, and with any original tags still attached. Customers can initiate a return by logging into their ThredUp account, selecting the item they wish to return, and printing a prepaid return shipping label. Once the returned item is received and inspected, ThredUp aims to process the refund within 5-7 business days. However, ThredUp does not offer exchanges or store credit for returned items. Any shipping fees, including return shipping costs, are non-refundable. It's essential for customers to thoroughly review the return policy before making a purchase.
ThredUp accepts a wide range of clothing items for women, kids, and teens. This includes tops, dresses, bottoms, outerwear, activewear, sleepwear, swimwear, and lingerie. The company also accepts shoes, bags, and accessories such as hats, scarves, and jewelry. They particularly focus on contemporary and designer brands, but they also accept items from popular high-street labels. ThredUp has certain quality standards and encourages items that are in excellent condition, free of stains or flaws. They accept both new and gently used clothing, ensuring that items are clean and well-maintained. While ThredUp is selective to offer the best to its customers, it provides a convenient option for individuals looking to declutter their closets while earning some money from their unwanted clothing.
Click the link above to get answers to just about any ThredUp customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see ThredUp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a ThredUp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact ThredUp anyways and help you with your issue. Over the last 18 months, 3,534 customers like you have come in search of a phone number for ThredUp and helped us confirm they don't have one. Common reasons that people try to call ThredUp customer support department include Account Setup, Can't Make a Post, Account Setup, Return an Order, Refund a Charge and other customer service issues. Rather than trying to call ThredUp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now ThredUp doesn't have any phone numbers. It's not always clear what is the best way to talk to ThredUp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If ThredUp Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for ThredUp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from ThredUp customers like yourself.
GetHuman does not provide call center services or customer support operations for ThredUp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ThredUp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.