How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Thames Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't push any buttons, just wait
What are the hours and when should I call?
Thames Water operates the call center for this 01793 366011 phone number Mon-Fri 8am-8pm, Sat 8am-1pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 349 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thames Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thames Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Thames Water is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 349 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Thames Water
In summation, the best day to call Thames Water is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thames Water staffs the call center well on Friday.
Why Customers Call Thames Water
If you have time to do a bit of reading before you call Thames Water, we recommend you read over some of our problem-specific articles.
Thames Water accepts various payment methods for customer convenience. You can choose to pay your water bill through direct debit, online payment, over the phone, or via the Thames Water app. Direct debit is a hassle-free option that automatically deducts the bill amount from your bank account on a regular basis. Online payment grants you the flexibility to log into your Thames Water account and pay securely using your debit or credit card. Alternatively, you can call the Thames Water helpline and make a payment over the phone. Lastly, the Thames Water app lets you pay your bill on the go, using your smartphone or tablet. With these multiple payment options, Thames Water ensures that customers can conveniently settle their bills without any hassle.
Click the link above to get answers to just about any Thames Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Thames Water Customer Service Contacts
There are of course other ways to contact Thames Water customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Thames Water customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Thames Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thames Water agent. This phone number is Thames Water's best phone number because 2,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 01793 366011 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Thames Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Thames Water has 5 phone numbers. It's not always clear what is the best way to talk to Thames Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Thames Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thames Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.