Toll-free·Calls Customer Service·Most popular Tesla Motors number
Q:
How do I talk to a live human at Tesla Motors?
A:Just wait on the line
Q:
Does Tesla Motors offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 9am-5pm EST.The least busy day is Saturday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Tesla Motors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Tesla Motors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
The first phone menu
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Tesla Motors
Wednesday, March 27, 2024 6:14 PM
After you press 1
"For vehicle home charging such as wall connector or mobile connector, For sales, press one.
For new vehicle deliveries, press two."
Excerpt from a call with Tesla Motors
Thursday, April 4, 2024 12:19 AM
After you press 2
"I'm sorry. I didn't get your response.
Thank you for calling Tesla.
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla energy product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
After you press 3
"Please visit tesla dot com slash support charging.
Connector and troubleshooting information. For purchasing information on Tesla wall connectors, press one.
For wall connector orders, press two.
For technical support with wall connector, such as light patterns, commissioning, or universal mobile connector, press three.
For vehicle support inquiries that are not related to charging, press four."
Excerpt from a call with Tesla Motors
Wednesday, January 17, 2024 4:34 PM
What are the hours and when should I call?
Tesla Motors operates the call center for this 888-518-3752 phone number Mon-Fri 8am-6pm, Sat 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 177 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tesla Motors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tesla Motors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tesla Motors is Saturday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 177 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Tesla Motors
In summation, the best day to call Tesla Motors is Wednesday.
Why Customers Call Tesla Motors
If you have time to do a bit of reading before you call Tesla Motors, we recommend you read over some of our problem-specific articles.
Tesla Motors is an innovative and environmentally-conscious automotive company founded by Elon Musk in 2003. Tesla specializes in the production of electric vehicles (EVs) that aim to revolutionize the transportation industry. Renowned for their cutting-edge technology, Teslas are designed to be sustainable, efficient, and high-performing. The company's mission is to accelerate the world's transition to sustainable energy by making EVs more accessible and desirable. Tesla vehicles consistently push the boundaries of what electric cars can achieve, boasting impressive range capabilities and providing an exceptional driving experience. Additionally, Tesla has developed an extensive Supercharger network, enabling convenient long-distance travel for its customers. With its commitment to innovation and sustainability, Tesla Motors continues to shape the future of transportation.
The range of a Tesla vehicle depends on the model and battery pack installed. Tesla currently offers several models, including the Model S, Model 3, Model X, and Model Y. The range can vary from around 250 miles for some older Tesla models to over 400 miles for the newer models with long-range battery packs. The range is influenced by various factors such as driving conditions, temperature, speed, and use of features like climate control. Tesla vehicles are renowned for their impressive range compared to other electric vehicles on the market. With continuous advancements in battery technology and efficiency, Tesla is constantly working to extend the range of their vehicles and make long-distance electric travel more accessible and convenient for their customers.
The warranty on Tesla vehicles includes a Basic Vehicle Limited Warranty and a Battery and Drive Unit Limited Warranty. The Basic Vehicle Limited Warranty covers defects in materials and workmanship for four years or 50,000 miles, whichever comes first. Meanwhile, the Battery and Drive Unit Limited Warranty provides coverage for eight years or a certain amount of miles, depending on the battery variant. Standard battery variants have a warranty for 100,000 miles or eight years, while long-range variants have a warranty for 120,000 miles or eight years. Both warranties offer protection against failures due to manufacturing defects or materials, ensuring peace of mind for Tesla owners. Additional information about warranty coverage can be found on the Tesla website.
Click the link above to get answers to just about any Tesla Motors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tesla Motors, and their purpose. Are any of these similar to the reason you are trying to call?
Payment concerns: "How does my monthly payments get handled for this lease?"
- From a call lasting 9m 22s , Apr 2, 2024 2:42 PM
Issue with trade-in quote: "I'm trying to get a trade-in quote but it's showing an error saying it's associated with a different account."
- From a call lasting 4m 48s , Feb 14, 2024 8:46 PM
Inquiring about payment status: "I have not received payment for having my Powerwall connected to the grid and wanted to see what the status of that is."
- From a call lasting 29m 35s , Jan 18, 2024 7:58 PM
Conclusion and closing notes
This is Tesla Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tesla Motors agent. This phone number is Tesla Motors's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-518-3752 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Tesla Motors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tesla Motors has 1 phone number. It's not always clear what is the best way to talk to Tesla Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tesla Motors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tesla Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.