Toll-free · 24 hours, 7 days · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · 24 hours, 7 days · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · 24 hours, 7 days · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · 24 hours, 7 days · Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers. · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
24 hours, 7 days · Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc. · Leave a message and we will get back to you as soon as possible.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have it," next say "Representative," then say no to text message.
Here is how our research team describes the way the Sirius/XM phone system greets you: Please stay on the line and your call will be transferred to the next available agent.
Below are some clips we've found from Sirius/XM's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
While you may stay on the line to speak with an agent, you can also handle many customer needs by visiting sirius x m dot com forward slash service.
Please"
Excerpt from a call with Sirius/XM
Monday, January 22, 2024 9:56 PM
They may need the phone number on your account
"Thanks for calling SiriusXM.
This call may be recorded for quality purposes.
Please tell me the phone number on your account including the area code."
Excerpt from a call with Sirius/XM
Thursday, May 2, 2024 3:19 PM
They may ask your reason for calling (instead of a menu)
"If you're a new customer and don't have an account, just say new customer.
You can also say, I don't have it.
I wasn't able to find your account.
Using that phone number. Let's try this another way. Do you know your account number?
In a few words, please tell me why you are calling."
Excerpt from a call with Sirius/XM
Friday, April 12, 2024 9:34 PM
They may ask you to say or enter information
"You currently do not have an outstanding balance.
Would you like to hear your balance again, get your billing history, make a payment, update your credit card, or redeem a gift card.
In order to save time when you reach an agent, please say or enter the five digit ZIP code of your SiriusXM account."
Excerpt from a call with Sirius/XM
Tuesday, March 26, 2024 4:06 PM
The first phone menu
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
Please tell me the phone number on your account, including the area code.
If you're a new customer and don't have an account, just say new customer.
You can also say, I don't have it.
We now provide fast easy, convenient service via text messaging.
One of our agents would be happy to assist you. Would you like us to send you a text message now?
Sorry. I didn't hear you. If you would like to skip the queue and start a text conversation with us please say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Sirius/XM
Thursday, April 25, 2024 3:28 PM
What are the hours and when should I call?
Sirius/XM operates the call center for this 866-635-5027 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 2,871 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sirius/XM is Sunday.The most busy day to call is Monday, which averages 211% more phone calls by comparison.Again, this is based on a sample of 2,871 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Tuesday, which is 291% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Sat
Shortest
The best time to call Sirius/XM
In summation, the best day to call Sirius/XM is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sirius/XM staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
I've had Sirius XM for about three years, but I'm selling my vehicle and will need to get it on my next vehicle. I don't really know how this process works since it's always just been linked to my vehicle. So I purchased my vehicle with Sirus enabled and the account has stayed the same since then. Therefore, I figured the easiest thing that I could do was just call the company and see how this works. I'm sure there's an easy transfer process, but I don't know it and I don't want to leave it to the dealer.
There are a lot of reasons people might end up on the phone with Sirius XM. They may have issues with their account, could have issues with billing, or might want to cancel their service. Sirius tends to trick people with introductory rates, which I've learned myself, so I imagine they get a lot of phone calls once the true prices kick in. Plus, there are tons of drivers who subscribe to the service so all of this would add up to a lot of daily phone calls. With that in mind, I guess the 5 minute wait I had wasn't bad, but no one likes to spend time on hold.
When I called Sirius, a voice assistant greeted me, saying, "Thanks for calling Sirius XM. Please tell me the phone number on your account including the area code. If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it."
After typing in the number that is linked to my account, the voice assistant asked, "Are you calling regarding your upcoming or recent renewal?" I said no, and was told that my phone call would be transferred to the Sirius listening care center. I was also reminded that if I wanted to make changes to my account I could visit their website where there are plenty of options.
As I said, the wait wasn't terrible, but I was definitely on hold for over 5 minutes. It could've been the time of day I called too since it was late afternoon and people might be getting off work and calling. The agent who finally answered was pleasant and she talked me through the process of how I could transfer my account to a new vehicle. The process is a little confusing, but it's not complex and I have the information I need now.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Sirius/XM
If you have time to do a bit of reading before you call Sirius/XM, we recommend you read over some of our problem-specific articles.
Yes, Sirius/XM offers a free trial for new listeners. You can enjoy a complimentary trial period to experience the wide range of entertainment options available on the platform. The free trial provides access to an extensive selection of channels spanning music, sports, news, talk shows, and more. During this trial period, you can explore the diverse content, discover your favorite channels, and immerse yourself in the high-quality, ad-free programming Sirius/XM has to offer. To take advantage of the free trial, simply sign up on our website or through our mobile app. Start enjoying your favorite content and discover new genres with the Sirius/XM free trial today.
Sirius/XM is compatible with a wide range of devices, ensuring you can enjoy your favorite satellite radio content wherever you go. You can access Sirius/XM on multiple platforms, including car radios, smartphones, tablets, smart TVs, and smart speakers. For your vehicle, most car manufacturers offer Sirius/XM as an optional feature. Additionally, you can use the Sirius/XM app available for iOS and Android devices, allowing you to stream their channels on your phone or tablet. If you prefer listening at home, Sirius/XM is accessible through smart TVs with built-in streaming capabilities or through devices like Roku, Amazon Fire TV, and Apple TV. Furthermore, popular voice-controlled speakers like Amazon Echo and Google Home are fully compatible with Sirius/XM, letting you easily enjoy your favorite channels with voice commands.
The main difference between Sirius and XM radio is the content they offer. While both services provide a wide range of commercial-free music channels, Sirius tends to focus more on curated content and exclusive talk shows, sports coverage, and news programming. XM, on the other hand, offers a broader selection of music genres and a larger number of channels overall. Another distinction is the satellite coverage areas: Sirius covers the United States and Canada, while XM has additional coverage to include Mexico and the Caribbean. Though the two services merged in 2008 to form Sirius/XM, subscribers still have the option to choose between Sirius and XM packages based on their preferred content and coverage needs.
Click the link above to get answers to just about any Sirius/XM customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sirius/XM, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with XM service: "I'm trying to sign up for service, but don't you need to check my VIN number first?"
- From a call lasting 10m 5s , May 3, 2024 5:28 PM
Account cancellation request: "I would like to cancel one of my accounts unless you have very good offers."
- From a call lasting 8m 8s , May 2, 2024 8:55 PM
Canceling service: "It's you know what? I think I'm just gonna cancel right now."
- From a call lasting 22m 46s , May 2, 2024 3:19 PM
Vehicle hook up inquiry: "Do I have to have anything off the vehicle if I wanna get it hooked up to the vehicle?"
- From a call lasting 10m 18s , May 1, 2024 8:34 PM
Issues with Sirius activation: "I can't seem to get it on my car, it says it's no longer available."
- From a call lasting 12m 15s , May 1, 2024 4:49 PM
Subscription renewal inquiry: "I keep getting texts about renewing my subscription, but I'm not sure if they're scams because I've been scammed before."
- From a call lasting 10m 53s , May 1, 2024 2:19 PM
Payment renewal inquiry: "I received a renewal notice saying my card was declined, maybe due to a card change."
- From a call lasting 18m 11s , Apr 30, 2024 5:51 PM
Having trouble updating account: "For some reason, I can't update my Sirius account."
- From a call lasting 9m 33s , Apr 30, 2024 2:10 PM
Unauthorized subscription charges: "Why are they charging me for a subscription when I don't have SiriusXM and canceled it?"
- From a call lasting 6m 38s , Apr 30, 2024 2:05 PM
Update account information: "I'm calling to see if I can update my account."
- From a call lasting 7m 21s , Apr 29, 2024 2:02 PM
More Sirius/XM Customer Service Contacts
There are of course other ways to contact Sirius/XM customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sirius/XM provides this option.
Sirius/XM Customer Service on X (formerly Twitter)
Sirius/XM, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
undefined Customer Service on Facebook / Messenger
Some customer service teams, like that of Sirius/XM, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Sirius/XM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's best phone number because 82,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. The Sirius/XM call center that you call into has employees from Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York and is open 24 hours, 7 days according to customers. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sirius/XM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
