Simple Mobile Phone Number

Call Simple Mobile customer service faster with GetHuman

  • Calls Simple Mobile's Customer Service department
  • The average hold time is 89m
  • Hours are Mon-Sun 8am-11:45pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Change Plan, Lost or Stolen Phone, Payment Arrangement, Cancel Service, and Device Support.
  • Reach a live Simple Mobile agent: Dial 5, then 6, then 2, then 1. Technical Support and Customer Service for new and existing customers.
  • What you hear when you call: Refill your service or add from your stash, press 1. Activate your phone number, press 2. Add a line, press 3. Enroll all your lines in auto-refill, press 4. Change your phone number, press 5. Technical support, press 6. Purchase accessories, press 7. For everything else, press 8.

The Editor's Notes on Simple Mobile's Phone-Based Customer Care

Jan 6, 2024

Simple Mobile is a prepaid, no-contract mobile phone service provider that is owned by TracFone. Running on the T-Mobile network, Simple Mobile has activated over 2.5 million accounts since it opened. The company offers multiple customer care options, including the ability to resolve customer service issues by phone.

Why do People Call Simple Mobile Customer Service?

People call Simple Mobile customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Questions about account issues, such as data limits
  • Questions about billing and account information

When is Simple Mobile Phone-Based Customer Service Available?

Simple Mobile offers customer support by phone from 8 am to 11:45 pm Eastern time every day of the week.

Tips for Calling Simple Mobile Customer Care

You can increase your chances of resolving your concern or getting questions answered by Simple Mobile customer care by keeping a few guidelines in mind:

  • You can call Simple Mobile customer service via its toll-free number or dialing 611 from your Simple Mobile phone.
  • Have your account number in front of you. While your representative may be able to pull up your information because your phone number is connected to your account, you may need the number for verification, particularly if you are calling from a non-Simple Mobile phone.
  • Have a pen and paper handy so that you can take notes during the call. A written record that includes the representative's name, the time and date of your call, and other details can be useful if you have to escalate your case.

How do Consumers Feel about Simple Mobile Customer Service?

As is true for most companies, particularly prepaid mobile phone service providers, there seems to be a range of opinions about Simple Mobile's phone-based customer service.

Many customers report frustration with representatives who appear to be poorly trained. In some cases, multiple calls are necessary to resolve a problem. Language barriers can also be a factor in customer dissatisfaction.

Other customers have noted that they have no problem reaching a live person when calling Simple Mobile's customer service numbers. They appreciate not having to wait on hold for long periods of time.

Media Report

A consumer website that reviews wireless plans noted that their team had difficulty getting an accurate answer regarding data usage, with one representative confirming that Simple Mobile throttles data after a certain amount of usage while another agent stated the opposite.

In addition, the representative who claimed that throttling does take place could not explain the company's policy regarding how much data has to be used before throttling takes place. The review site advised not working with the company.

What Kind of Issues Can Simple Mobile Resolve by Phone?

Simple Mobile can answer questions and help resolve concerns about a range of issues, including getting phone service started, transferring service to new devices, and investigating billing concerns.

Questions about malfunctioning devices are not always resolvable by phone. In such cases, a caller may be directed to send or bring a device to a repair center.

What Should I do if I am Unhappy with Simple Mobile Customer Service?

Sometimes customer service calls go badly. You may feel that the representative did not understand your concerns or that he or she was unable to offer a resolution. If this happens when you call Simple Mobile customer support, don't lose heart: There are options available to you.

The first thing you should do is gather the notes that you took during your call. If you didn't take notes, write down or type out what you remember from the call, including the approximate time and date of your phone contact. You should also write out why you are calling and your desired resolution. Having this information in front of you can make your call easier and keep the conversation on track.

Next, try calling Simple Mobile again. Some representatives are better trained and more experienced than others. They may be able to help you with your concerns.

If calling again doesn't work, try communicating with Simple Mobile customer service in writing. One advantage of text-based communication is that you will have a written record of your contact, which can be valuable if you have to pursue the matter further.

Live chat: Simple Mobile offers two live chat options. You can connect with a live chat agent via the Simple Mobile website or through the company's text service. Live chat operators are on duty 8 am through 11:45 pm Eastern time seven days a week.

Social media: Simple Mobile maintains accounts on Twitter and Facebook. You can reach out via these platforms and a customer service specialist will respond.

Postal mail: You can send a letter to the company's Executive Resolution Department. If you go this route, be sure to request proof of mailing and delivery so that you can show that you took this step.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I have been trying to port my number of of Simple mobile for six days. I have spent hou...
Terminate my service please.
I set up my simple mobile phone and received a phone number it worked for a couple minu...
Failed to transfer number
Give me my puk code. I am locked out of my phone.
I need to buy more data and can't chat or call or log in my account to do this
Eligible unlock but says CASE NOT FOUND. I think it may be because I never signed up wi...
My phone was stolen and I want you to shut it down. My phone number is ***-***-****
My phone got stolen and I want it shut off.
My phone got stolen shut it off
My phone got stolen and I want to shut it off
I bought a phone card recently and added it to my phone and it still not working
How to call Simple Mobile

Simple Mobile Customer Phone Number 877-878-7908 - Stats

Phone number to dial877-878-7908
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-11:45pm EST
Best time to dial8:15am
Average wait89 minutes
Current wait145 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, chat
Quality of communication69%
Quality of help50%
Customer votes5,546
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Simple Mobile's Best Toll-Free/800 Customer Phone Number

This is Simple Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Simple Mobile agent. This phone number is Simple Mobile's Best Phone Number because 50,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-878-7908 include Change Plan, Lost or Stolen Phone, Payment Arrangement, Cancel Service, Device Support and other customer service issues. The Simple Mobile call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-11:45pm EST according to customers. In total, Simple Mobile has 1 phone number. It's not always clear what is the best way to talk to Simple Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Simple Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Simple Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Simple Mobile, including live chat and their website / help desk and through Facebook / Messenger. Visit our Simple Mobile Customer Service page for more information.
Simple Mobile Customer Service

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