Toll-free·Calls Customer Service·Most popular Ridgid Tool Company number
Q:
How do I talk to a live human at Ridgid Tool Company?
A:Press 1, then press 1, then press 2; they ask you to know the model of the equipment you are calling about
Q:
Does Ridgid Tool Company offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Wednesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Ridgid Tool Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then press 1, then press 2; they ask you to know the model of the equipment you are calling about
Below are some clips we've found from Ridgid Tool Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the RIDGID customer support line.
We're glad you're here. Please select from the following product options.
So we can direct your call to the appropriate RIDGID expert.
At any time, press pound to return to the main menu.
For all power tools and accessories, pressure washers, generators, compressors, and outdoor power equipment, press one.
For wet dry vacs, press two.
For sump, sewage, or utility pumps, press three.
For plumbing tools, press four."
Excerpt from a call with Ridgid Tool Company
Monday, April 29, 2024 8:56 PM
After you press 4
"Thank you for calling Professional Tools customer support line.
Home of Greeley and Rigid products. This call may be monitored and recorded for quality assurance.
Please listen carefully as our options have changed.
For professional tools customer support, press one.
For professional tools technical support and warranty information, press two."
Excerpt from a call with Ridgid Tool Company
Tuesday, March 5, 2024 5:30 PM
After you press 5
"Thank you for calling Warner Co.
We appreciate your call. Our prompts have changed, so be sure to listen carefully.
Our business hours are eight AM to five PM, Monday through Friday, Eastern Standard Time.
To place an order, please use our appropriate portal to submit your order.
To find a distributor or report a problem with a distributor, please press five.
Press six for all other inquiries.
To cancel or change an existing order, please press one.
For pricing, inventory availability, or order status, please press two."
Excerpt from a call with Ridgid Tool Company
Monday, February 12, 2024 1:20 PM
What are the hours and when should I call?
Ridgid Tool Company operates the call center for this 800-474-3443 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ridgid Tool Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ridgid Tool Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ridgid Tool Company is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call Ridgid Tool Company
In summation, the best day to call Ridgid Tool Company is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ridgid Tool Company staffs the call center well on Monday.
Why Customers Call Ridgid Tool Company
If you have time to do a bit of reading before you call Ridgid Tool Company, we recommend you read over some of our problem-specific articles.
The warranty on Ridgid tools varies depending on the specific product. However, most Ridgid power tools and hand tools are covered by a Limited Lifetime Warranty against defects in material or workmanship. This means that if your Ridgid tool fails to perform properly due to a manufacturing defect or faulty materials, Ridgid will repair or replace it free of charge. However, normal wear and tear, misuse, and abuse are not covered under this warranty. Some products may have a shorter warranty period, such as batteries and accessories, which typically have a limited warranty of 1-3 years. To get more information about the warranty for a specific Ridgid tool, you can consult the product manual or visit their official website.
Yes, Ridgid tools are equipped with a range of accessories to enhance their functionality and versatility. Ridgid Tool Company understands the importance of providing customers with comprehensive toolkits. Many of their products, such as drills, saws, and impact drivers, come with a variety of accessories included in the purchase. These accessories can include but are not limited to drill bits, saw blades, batteries, chargers, and tool bags for convenient storage and transportation. Ridgid takes pride in ensuring that their tools not only meet the highest standards of performance and durability but also come fully equipped with the necessary accessories to tackle various tasks effectively.
The return policy for Ridgid tools ensures customer satisfaction. If you're dissatisfied with a Ridgid tool, you can return it within 90 days of purchase for a full refund or exchange. To initiate a return, you'll need the original receipt and proof of purchase. The tool must also be in its original condition and packaging. If you're unable to provide proof of purchase, Ridgid may accept returns at their discretion. Additionally, some items may have specific return policies due to their nature, so it's advised to check the packaging or consult with customer support. Ridgid strives to provide convenient and hassle-free returns to ensure their customers are satisfied with their tool purchases.
Click the link above to get answers to just about any Ridgid Tool Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ridgid Tool Company, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about cut groovers: "Does Ridgid make a cut groover for three inch sked eighty pipe?"
- From a call lasting 11m 50s , Apr 29, 2024 8:56 PM
More Ridgid Tool Company Customer Service Contacts
There are of course other ways to contact Ridgid Tool Company customer service besides the phone. Below we list the best ones, by medium.
Ridgid Tool Company Customer Help Desk / Web Support
As a last, sometimes only, resort- Ridgid Tool Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ridgid Tool Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ridgid Tool Company agent. This phone number is Ridgid Tool Company's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-3443 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ridgid Tool Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ridgid Tool Company has 1 phone number. It's not always clear what is the best way to talk to Ridgid Tool Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ridgid Tool Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ridgid Tool Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.