Holiday Inn Customer Service

Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.

Why Do People Call Holiday Inn Customer Support?

People call Holiday Inn customer support for a variety of reasons, including:

• Making, changing and canceling reservations
• Getting information about Holiday Inn hotels and resorts
• Reporting complaints or concerns
• Requesting an investigation into a billing problem or issue
• Questions about IHG Rewards Club, the company's loyalty program
• Technical support in using Holiday Inn's website or mobile apps

Best Practices for Calling Holiday Inn Customer Service

There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:

• Before calling, make sure that you have any relevant documentation and information in front of you. This may include your IHG Rewards Club number, reservation or cancelation number, correspondence between Holiday Inn and yourself about your situation, as well as billing statements.
• Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Holiday Inn Customer Service?

Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.

What Kinds of Issues Can Holiday Inn Customer Service Representatives Resolve?

Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.

What Can't Be Resolved With a Call to Holiday Inn Customer Service?

While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.

What Should You Do If You Have an Unsuccessful Call with Holiday Inn?

Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.

If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.

In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.