General Motors Phone Number

Call General Motors customer service faster with GetHuman

  • Calls General Motors's Customer Service department
  • The average hold time is 16m
  • Hours are Mon-Sat 8am-9pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Repair, Recall, Warranty, Technical support, and General questions.
  • Reach a live General Motors agent: Press 0 at each prompt, ignoring messages.
  • What you hear when you call: In a few words, please tell me why you are calling.

Calling General Motors Customer Care at 800-462-8782

Jan 11, 2024

Calling General Motors was a very pleasant experience, as I was able to get assistance in a friendly, professional manner almost immediately. When I called GM, I was first taken to the automated system, where I was asked the purpose of my call.

I said that I wanted to find a dealership in my area, and I was asked to provide the ZIP Code that I was using. I offered it, and the system said I would be connected to someone as soon as possible. The system added that all representatives were busy at the moment, and it might take some time before I got connected to someone.

However, this proved an exaggeration; I was connected with Scott in a matter of two minutes. Scott asked for my first and last name, as well as my phone number, so he could get back in touch with me if I got disconnected. I provided both, and he then asked for the purpose of my call.

I told him I wanted to find a GM dealer in my area, and he said he could definitely help with that. He asked what car I had, and I told him I drove a Toyota and was looking for my next vehicle. He said he understood and asked for my ZIP Code so that he could find dealers near me.

I provided the ZIP Code again, and he told me it would be a minute or two before his database could update me as to which dealers were closest to me. He said that he had found three dealers within 10 miles of my ZIP Code and gave me the name and city of each of them. He then added that he could also provide the details about them, including their address, phone number and hours of operation.

I said that would be great, and he proceeded to give me the information for both Cutter Chevrolet and JN Chevy, both of which were within five miles of me. He did warn me that GM's database hadn't been updated recently, so there was a chance that the phone numbers he was giving me might not be accurate. However, he said that if I searched the addresses online, I would be able to find their current phone numbers. 

Once I'd written down all the information, he asked if there was anything else he could do for me. I said no and thanked him again for his time. He wished me a pleasant day, and we ended the call.

Other than GM needing to update its database, this was an exemplary call. Scott spoke clearly and got across a tone of knowledge, friendliness and professionalism. I felt relaxed and able to get the information I needed without any issues. The one problem was that GM's database is out of date, as one of the numbers I got from Scott did not match when I searched online.

However, that error is correctible. Based on the service I received, I would absolutely use this number if needed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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General Motors Customer Phone Number 800-462-8782 - Stats

Phone number to dial800-462-8782
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-9pm EST
Best time to dial8:15am
Average wait16 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication89%
Quality of help70%
Customer votes4,434
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

General Motors's Best Toll-Free/800 Customer Phone Number

This is General Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a General Motors agent. This phone number is General Motors's Best Phone Number because 35,052 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-462-8782 include Repair, Recall, Warranty, Technical support, General questions and other customer service issues. The General Motors call center that you call into has employees from Michigan and is open Mon-Sat 8am-9pm EST according to customers. In total, General Motors has 1 phone number. It's not always clear what is the best way to talk to General Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to General Motors?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like General Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with General Motors, including live chat and their website / help desk. Visit our General Motors Customer Service page for more information.
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