How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Finnair phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Finnair number should go right to a real human being
Below are some clips we've found from Finnair's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Fina customer service.
To make sure you get the best service and to have a record of everything we agreed upon, your call might be recorded.
Welcome to Finer customer service.
To make sure you get the best service and to have a record of everything we agreed upon, your call might be recorded.
For questions about your reservation, prices, or information, please press one.
For FINE Plus, please press two."
Excerpt from a call with Finnair
Thursday, March 14, 2024 6:02 PM
In fact, much of this information on this page is superfluous because this Finnair phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Finnair operates the call center for this 929-474-6049 phone number Mon–Fri 8am–8pm, Sat–Sun 8am–6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Finnair phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Finnair staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Finnair is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Finnair
In summation, the best day to call Finnair is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Finnair staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Finnair
If you have time to do a bit of reading before you call Finnair, we recommend you read over some of our problem-specific articles.
Yes, Finnair is committed to providing special assistance for passengers with disabilities. We prioritize the comfort and convenience of all our customers, including those with disabilities. Our highly trained staff is ready to assist passengers at every step of their journey. Upon request, we offer a range of services tailored to individual needs, such as wheelchair assistance, priority boarding, and assistance for hearing or visually impaired passengers. Passengers can request these services during the booking process or by contacting our dedicated Special Assistance Team well in advance of their travel. We strive to ensure that all passengers, regardless of their disabilities, have a smooth and enjoyable travel experience with Finnair.
Finnair's baggage policy allows passengers to bring both carry-on and checked luggage. The carry-on allowance depends on the travel class: Economy class passengers can bring one carry-on bag weighing up to 8kg, while Business class passengers can bring two bags, totaling 10kg. The maximum dimensions for carry-on bags are 56cm x 45cm x 25cm. In terms of checked luggage, allowances vary depending on destination and travel class. Economy class travelers typically have a weight limit of 23kg per bag, while Business class passengers may have more generous allowances. Specific details can be found on Finnair's website or by contacting their customer service. Excess baggage fees may apply if the weight or size limits are exceeded, and restrictions may apply to certain items for safety reasons.
Finnair offers various check-in options to provide convenience and flexibility to all passengers. Firstly, online check-in is available 36 hours prior to departure, allowing passengers to select seats, print boarding passes, and avoid waiting at the airport. Secondly, self-service kiosks are available at selected airports for a smooth check-in experience. These kiosks allow passengers to check-in, select seats, and print baggage tags swiftly. Moreover, traditional check-in counters are available for those who prefer assistance from our friendly staff. Business Class passengers, Finnair Plus Platinum, and Gold members can utilize dedicated priority check-in desks. Lastly, for seamless check-in and baggage transfer, passengers flying within the Schengen Area with connecting flights can use automatic transfer kiosks. Finnair ensures passengers have a hassle-free check-in experience, providing a range of convenient options to suit individual preferences.
Click the link above to get answers to just about any Finnair customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Finnair Customer Service Contacts
There are of course other ways to contact Finnair customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Finnair provides this option.
Conclusion and closing notes
This is Finnair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Finnair agent. This phone number is Finnair's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 929-474-6049 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Finnair first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Finnair has 2 phone numbers. It's not always clear what is the best way to talk to Finnair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Finnair. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Finnair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.