How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fidium Fiber phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Fidium Fiber's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Fidium. Please enter the five digit ZIP code of your service area."
Excerpt from a call with Fidium Fiber
Tuesday, March 5, 2024 7:26 PM
The first phone menu
"Thank you for calling Fidium.
For service at your home, press one.
For service at your business, press two."
Excerpt from a call with Fidium Fiber
Friday, March 8, 2024 9:38 PM
After you press 1
"To become a new customer, press one.
For technical support or repair, press two.
For billing inquiries or payments, press three.
To speak with customer service, or add services to your existing account, press four.
To restrict the use of your customer information or CPNI, press five."
Excerpt from a call with Fidium Fiber
Friday, March 22, 2024 8:51 PM
What are the hours and when should I call?
Fidium Fiber operates the call center for this 844-434-3486 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidium Fiber phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidium Fiber staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidium Fiber is Friday.The most busy day to call is Thursday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Fidium Fiber is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fidium Fiber staffs the call center well on Friday.
Why call this Fidium Fiber number?
Below is a sample of recent calls to Fidium Fiber, and their purpose. Are any of these similar to the reason you are trying to call?
Emergency service request: "We need to get this on. So they let their mother and a storm is coming and she has no phone to get out."
- From a call lasting 5m 12s , Mar 22, 2024 8:51 PM
Account mix-up inquiry: "I just wanna make sure that I don't get billed for Internet that I don't have."
- From a call lasting 30m , Mar 8, 2024 9:38 PM
Signing up for new service: "I'm trying to talk to someone about signing up."
- From a call lasting 13m 18s , Mar 5, 2024 7:26 PM
Conclusion and closing notes
This is Fidium Fiber's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fidium Fiber agent. This phone number is Fidium Fiber's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-434-3486 include and other customer service issues. Rather than trying to call Fidium Fiber first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Fidium Fiber has 2 phone numbers. It's not always clear what is the best way to talk to Fidium Fiber representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fidium Fiber. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fidium Fiber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.