A:ClassPass does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact ClassPass starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does ClassPass offer 24 hour customer service?
A:Not by phone.But you can contact ClassPass 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact ClassPass Customer Service
There are other ways to contact ClassPass customer service besides the phone. Below we list them by medium, from most to least popular.
Use this link to search for help with your issue online
24 hours, 7 days
As a last, sometimes only, resort- ClassPass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with ClassPass?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with ClassPass, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
ClassPass is a fitness membership that allows you to access a variety of fitness classes and studios in your area. With ClassPass, you can browse and book classes through their website or mobile app. The membership offers different tiers, allowing you to choose the number of classes you want to take each month. Once you've selected your plan, you can search for classes based on location, time, or type of workout. ClassPass gives you the flexibility to try different activities, from yoga to spinning, all with just one membership. You can try various studios and instructors without committing to a single gym. It's a convenient way to discover new workouts and stay motivated by offering a wide range of options.
The cost of a ClassPass membership varies depending on the city and plan you choose. ClassPass offers different membership options to suit your fitness needs and budget. The price range typically starts at $15 per month for a base membership, which allows you to book classes at certain studios for a limited number of times. The next tier is the ClassPass credits-based plans, which start at $39 per month, allowing you to purchase and book classes using credits. The number of credits needed per class depends on the studio and time. Additionally, ClassPass also offers a ClassPass Live membership for $19 per month, giving you access to unlimited live streaming workouts. Overall, ClassPass provides flexibility in pricing, enabling you to find a membership option that fits your fitness goals and budget.
The ClassPass cancellation policy allows members to cancel their reservations free of charge, but there are specific guidelines to follow. Members can cancel a reservation up to 12 hours before a class without incurring penalties. However, if a member cancels less than 12 hours before the scheduled class, they will be charged a late cancellation fee. For most cities, this fee is $15, while in some other major cities it may be slightly higher, like $20. Furthermore, if a member doesn't show up for a class without cancelling, they will be charged a no-show fee. The no-show fee is usually $20 in most cities, but it may vary depending on location. ClassPass aims to ensure that members have access to a wide range of classes, and enforcing these policies allows them to allocate spots to committed users effectively.
Click the link above to get answers to just about any ClassPass customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my ClassPass issue
Conclusion and closing notes
You came here to see ClassPass's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a ClassPass agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact ClassPass anyways and help you with your issue. Over the last 18 months, 7,674 customers like you have come in search of a phone number for ClassPass and helped us confirm they don't have one. Common reasons that people try to call ClassPass customer support department include Referral Credits, Cancel Account, Problem With the App, Account Access, Refund a Charge and other customer service issues. Rather than trying to call ClassPass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now ClassPass doesn't have any phone numbers. It's not always clear what is the best way to talk to ClassPass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If ClassPass Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for ClassPass, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from ClassPass customers like yourself.
GetHuman does not provide call center services or customer support operations for ClassPass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ClassPass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.