Toll-free · 24 hours, 7 days · Press 000. · Account info, press star. Reset password, press 1. Unlock user ID or to enroll in online banking, press 2. Mobile or online banking support, press 3. Zelle, external transfer, and bill payment support, press 4.
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST · Press 0 through each prompt, then # each time it asks for your credit card number · Credit Card Services - Enter your 16-digit credit card account number.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:You have to put in your account number or social security number to get a live agent.
Here is how our research team describes the way the Citizens Bank phone system greets you: Please enter your 16-digit credit card number or your account number, then press #.
Below are some clips we've found from Citizens Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"You've reached Citizens.
Please enter your account or sixteen digit ATM debit card number then press pound."
Excerpt from a call with Citizens Bank
Sunday, April 7, 2024 11:42 AM
The first phone menu
"You've reached Citizens.
Please enter your account or sixteen digit ATM debit card number then press pound.
Or to report a lost or stolen card, press one.
To report fraud, dispute a transaction, or for claim status, press two."
Excerpt from a call with Citizens Bank
Thursday, March 21, 2024 11:41 AM
After you press 2
"To respond to a text message or email alert, press one.
To file a claim or dispute a transaction, press two.
For account information, press star."
Excerpt from a call with Citizens Bank
Sunday, March 10, 2024 9:25 AM
What are the hours and when should I call?
Citizens Bank operates the call center for this 800-922-9999 phone number Mon-Fri 7am-10pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 278 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citizens Bank is Sunday.The most busy day to call is Friday, which averages 960% more phone calls by comparison.Again, this is based on a sample of 278 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Citizens Bank
In summation, the best day to call Citizens Bank is Thursday.
Why Customers Call Citizens Bank
If you have time to do a bit of reading before you call Citizens Bank, we recommend you read over some of our problem-specific articles.
Yes, First Citizens Bank offers mobile banking services to its customers. Our mobile banking platform allows you to conveniently and securely manage your finances from anywhere, anytime using your smartphone or tablet. With our mobile banking app, you can check your account balances, view transaction history, transfer funds between accounts, pay bills, deposit checks remotely, and locate ATMs and branches near you. We prioritize the security of your information, employing advanced encryption and authentication protocols to ensure the safety of your transactions. Our mobile banking services aim to provide you with a seamless and efficient banking experience on the go, making it easier for you to stay in control of your finances.
First Citizens Bank offers a range of different types of accounts to meet the diverse needs of its customers. These account options include personal checking accounts, savings accounts, money market accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Personal checking accounts provide everyday banking convenience with features such as online and mobile banking, bill pay, and debit card access. Savings accounts help customers save and earn interest on their funds. Money market accounts offer higher interest rates while still allowing easy access to funds. Certificates of deposit provide a secure way to grow savings with fixed interest rates and various terms. Lastly, First Citizens Bank also offers IRAs to assist customers with saving for retirement, with both traditional and Roth options available.
The minimum balance required for a First Citizens Bank account depends on the type of account you have. Our Everyday Checking account, which is our most popular choice, does not require a minimum balance. This means you can open an account with any balance amount. For our other account options such as Premier Checking and Premier 60 Plus Checking, there is a minimum balance requirement of $1,500. These accounts offer additional benefits and features like earning interest and free checks. It is important to note that if your account falls below the minimum balance requirement, you may be subject to a monthly maintenance fee. To find the account that best suits your needs, visit our website or contact a First Citizens Bank representative today.
Click the link above to get answers to just about any Citizens Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citizens Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry and address change: "I would like to make a payment but having trouble online, also need to update my address since I moved to a new house."
- From a call lasting 14m 2s , Mar 19, 2024 2:41 PM
Unfreeze debit card: "My debit card is frozen, and I'd like it unfrozen."
- From a call lasting 5m 50s , Feb 16, 2024 5:59 PM
Setting up mobile banking: "I was trying to set up a mobile account because I need to print some statements."
- From a call lasting 13m 5s , Jan 1, 2024 9:40 PM
More Citizens Bank Customer Service Contacts
There are of course other ways to contact Citizens Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Citizens Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citizens Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citizens Bank agent. This phone number is Citizens Bank's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-9999 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citizens Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citizens Bank has 4 phone numbers. It's not always clear what is the best way to talk to Citizens Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citizens Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citizens Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.